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Need a call recording solution fast

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scoyle7832

IS-IT--Management
Nov 28, 2011
3
CA
Ok, this may seem like strange question - disregarding my vendors advise I reviewed the specifications to CA Supervisor and I don't think it fits the bill for my client. Does anyone have any additional advise on the topic?

Here's why my client requires:
ability to barge / join & takeover on an existing call
ability to record an existing call between an extension and CO caller - we can not use a complete office record solution as they are using a PRI interface so analogue recording of 16 channels is out of the picture.

We've already upgraded their TVM50 to a full 8h of voice-mail storage.

Any help or ideas is greatly appreciated.
 
You can get pri recorders, not cheap though
He can barge in and override the call, but recording a conversation on the voicemail is possible with ca client but not a good way to do it as he would have to go into every mailbox to listen to the recordings and it would fill the hard drive up in no time
 
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