Hi all,
To intoriduce myself. I am an NEC accredited engineer based in Shropshire. I have been working on NEC products for over 5 years now. I was looking for an answer to my question below and stumbled onto this forum. This forum appeard to be a very valuable resource and I hope to contribute to it over time.
Sorry to post a question on my first day as a registered user, however I have a small issue with an XN120 system with autoattendant, loopbacks and call queuing messages..
Basically the XN120 has 9 analogue trunks all routed to an autoattendant (build in VAU). Due to the amount of failover locations / second / third targets required any option selected is routed via a virtual loopback in to the DDI table.
These options are then routed to a couple of IRG's and then into voicemail.
These IRG's have queue messaging set so that while calls are waiting for answer they can hear BGM rather than ringback tone.
Until the queue messages kick in, the vision handsets ring as normal, however as soon as the queue messages kick in the tone / cadence changes to a long ringback sort of tone. The customer does not like this and wants the phones to continue to ring as normal whether the queue messages have kicked in or not.
I have tried changing the tones in 20.15 but that has not helped at all. I cannot think of anything else to change!
Any assistance will be greatly appreciated. If anyone needs any additional info or a copy of the config please let me know.
Kind Regards
To intoriduce myself. I am an NEC accredited engineer based in Shropshire. I have been working on NEC products for over 5 years now. I was looking for an answer to my question below and stumbled onto this forum. This forum appeard to be a very valuable resource and I hope to contribute to it over time.
Sorry to post a question on my first day as a registered user, however I have a small issue with an XN120 system with autoattendant, loopbacks and call queuing messages..
Basically the XN120 has 9 analogue trunks all routed to an autoattendant (build in VAU). Due to the amount of failover locations / second / third targets required any option selected is routed via a virtual loopback in to the DDI table.
These options are then routed to a couple of IRG's and then into voicemail.
These IRG's have queue messaging set so that while calls are waiting for answer they can hear BGM rather than ringback tone.
Until the queue messages kick in, the vision handsets ring as normal, however as soon as the queue messages kick in the tone / cadence changes to a long ringback sort of tone. The customer does not like this and wants the phones to continue to ring as normal whether the queue messages have kicked in or not.
I have tried changing the tones in 20.15 but that has not helped at all. I cannot think of anything else to change!
Any assistance will be greatly appreciated. If anyone needs any additional info or a copy of the config please let me know.
Kind Regards
