NEC SV9100 Call Forwarding to Mobile doesn't work when calling a DDI. Please Help.

[NicolaL]

Recently we have taken over a customer and we have not been given much detail about the phone system, except for logins. To add to the complexity, due to COVID-19, the phone system is in night mode, which, I believe I figured out how it works.
The user need the extension, when calling a DDI, to ring and if busy not answered to forward onto her mobile. I tried setting that in 24-09 but it doesn't work(or I haven't done it correctly).
Furthermore in 22-11 the DDI is set to ring to her extension and on Busy/No Answer in goes to Target 1 - 3(Ring group of which the extension is already a part of), Target 2 - 102(A message that play and then ends the call).
Could someone be kind enough to point me in the right direction.
Thank you all and take care.

 

[belevedere]

In 22-11 set the DDI to her target extension. Remove any assignments in target group 1 and 2. This will send the DDI called number straight to the extension specified. If your 22-11 tables are split up, make sure that the DDI in question is in a table that does not follow night mode switching. Usually tables 1-50 or 1-100 are set that way. Also check 24-09 for the proper CF assignments. For outside numbers you need a 9 + number, usually in items 2,3,4 + 5. That covers CF internal/external/busy + no ans