NEC SV9100/9300 phone system and DTZ-12D-3 corded phones

[Roman Pacheco]

HAPPY NEW YEAR
Hi all
I was call from a furniture store were They have an NEC SV9100/9300 phone system and DTZ-12D-3 corded phone, and when they use the store to store extension dialing it shows as being on the Cap line (Ive never heard of this). Currently when they have inbound calls on the cap line it is silent/dropping the call.
Has anybody know how to fix it.

 

[OzzieGeorge]

Are you sure the customer hasn't reprogrammed the key as on a 9100 this can be done by the user. Note here, you need to determine whether it is a 9100 or 9300 as they are completely different machines even though they look similar and have some interchangeable components.