NEC SL2100

[CMUK]

Hi guys

New to NEC here, done Pana/Avaya/Nortel/Siemens/LG in the past however company want to move over to NEC.
We have received a demo kit from our supplier and also the worst PBX course I've ever done.
So I am having a few issues, these may very well be me that's the problem;

1 - My Voip resource card randomly stops pinging/working, when I have done some changes then reboot to PBX it stops responding, only way to get it to work again is a factory reset.

2 - InDECT says country code is wrong, despite it being correct (44) in the UK. This is on application manager when i'm trying to install

3 - SIP Trunks, i'm trying to setup gamma SIP trunks (before the DSP crashed again...) I could get inbound calls but no outbound, anyone got tips on troubleshooting that?

another thing....setting call flows up seems very overcomplicated compared to any other PBX I've ever worked on, Auto attendants look like quite a big task, we are unsure we made the right decision with this change.....

Calum M
ACSS

 

[OzzieGeorge]

Oh my, you are suffering unnecessarily! I have never once had the issues you talk about! Auto attendant is simple but you can get complicated if you want! First things first, get access to TAC (Technical Assistance Centre)or whatever you have in the UK. There will be cheat sheets for setting up your Sip trunks.

This system is tried and tested and you will get comfortable with it just stay with it and ask questions here!

I have a simple Excel spreadsheet that I developed for the SIP trunks I work with that I have got down to fill in the boxes, click a button and it creates a script that I can then load into the system and I know it will work 100% of the time!

Ask away and we will help, you can also ask here....

https://www.australiancommsforum.com/categories