Concerned Phone User
IS-IT--Management
My company has been dealing with a particular issue the past 4 weeks and I am running out of options.
The issue comes from our Auto Attendant feature:
1. When calling into our main line, we have 4 telephone lines from AT&T, you are greeted by our Auto Attendant with options to select. In our main line, the first selection is our directory. Whenever you call into our office and try to select 1 for the directory, it keeps going through all of the options and you have to press 1 anywhere between 3-8 times before it finally registers the selection.
2. When it finally does accept the selection it goes into our second issue: First, when you dial for the person you want to reach, you hit the first 3 letters of their first name, it will either A) Say entry is not valid or B) direct you a completely different person. I.e. if you dial CHR, you will get the "This entry is not valid" or if you dial JAS, you will be directed to a person by the name of KRIS.
Has anyone else come across this issue? We have tried dealing with NEC, AT&T, Verizon and ran various tests from different carriers to find a solution with no luck.
The issue comes from our Auto Attendant feature:
1. When calling into our main line, we have 4 telephone lines from AT&T, you are greeted by our Auto Attendant with options to select. In our main line, the first selection is our directory. Whenever you call into our office and try to select 1 for the directory, it keeps going through all of the options and you have to press 1 anywhere between 3-8 times before it finally registers the selection.
2. When it finally does accept the selection it goes into our second issue: First, when you dial for the person you want to reach, you hit the first 3 letters of their first name, it will either A) Say entry is not valid or B) direct you a completely different person. I.e. if you dial CHR, you will get the "This entry is not valid" or if you dial JAS, you will be directed to a person by the name of KRIS.
Has anyone else come across this issue? We have tried dealing with NEC, AT&T, Verizon and ran various tests from different carriers to find a solution with no luck.
