NEC newbie needs help with VMS silencing incoming call ringing

[johnathcc]

Setting up my first (and I hope my last) NEC KSU, an Electra Elite 192, with a 4-port DVM. My last task is to get the voicemail working. When I started today, incoming calls rang on all the phones (like they were supposed to) but the auto-attendant didn't pick up. Turned out the KSU thought it was on the wrong port. So I fixed that, and now the AA answered calls, but none of the phones rang.

What I want the AA to do is just stand there for about 4 rings (while the KSU rings the phones at people's desks) and pick up only if no one answers.

Thanks.

 

[DrVuDu]

you need to set delay answer on the trunks. options are (none, 10sec, 20sec,30sec) so if your in the MAT programming its under -basic>trunks. in CAT its LK3 I think for trunks then scroll down and it should be in the second data 40's (42 or 43 I think) don't have a manual infront of me to verify.


Regards,

Dr VuDu

 

[johnathcc]

Thanks, but . . .
It looks like the software version I have here doesn't have anything in those memory locations. It looks like I have release version 3.00 -- is that plausible?

 

[DrVuDu]

Use Memory Block 3-42 (DIT Assignment) to assign Day Mode direct trunk termination to a station.

Use Memory Block 3-43 (ANA Assignment) to assign Night Mode direct trunk termination to a station.

Use Memory Block 3-61 (DIT/ANA Delay Answer Time Selection) to
determine the time (default: 0s) an incoming call rings before changing to a DIT call (System Software S4000 or higher).

Regards,

Dr VuDu