Have a strange one here.
When an outside caller leaves a message, the voice mail sends an email successfully. An internal caller, however is not sent and the SMTP trace comes back with:
[<-] 354 Start mail input; end with <CRLF>.<CRLF>
[->] Received: by SV9100 (Cygnus-1.0) for uid 0
[<-] 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message.
Error terminating data. Server said: '5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. '.
Error in send_mail
Mail NOT sent.
I researched the error and in the SMTP settings of the system, the send from address is the same as the address used for authentication.
I temporarily used a Gmail account we have for testing and it works which leads me to believe there is a setting in the Office 365 mail than needs to be looked at. Customer has no idea, except that it doesn't work and will not allow this to use Gmail.
Any ideas?
To support my statement above, this is the authentication verbiage...
EmailService: Streaming command - /usr/bin/nbsmtp -fsupport@askoxy.com -hsmtp.office365.com -N -n -V -Usupport@askoxy.com -P******** -M 0 -s -p 587
Connect Success
[<-] 235 2.7.0 Authentication successful
Authentication succeded [support@askoxy.com]
[->] MAIL FROM:<support@askoxy.com>
[<-] 250 2.1.0 Sender OK
[->] RCPT TO:<mmeyer@convergedtelcom.com>
[<-] 250 2.1.5 Recipient OK
Recipient accepted [mmeyer@convergedtelcom.com]
[->] DATA
[<-] 354 Start mail input; end with <CRLF>.<CRLF>
When an outside caller leaves a message, the voice mail sends an email successfully. An internal caller, however is not sent and the SMTP trace comes back with:
[<-] 354 Start mail input; end with <CRLF>.<CRLF>
[->] Received: by SV9100 (Cygnus-1.0) for uid 0
[<-] 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message.
Error terminating data. Server said: '5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. '.
Error in send_mail
Mail NOT sent.
I researched the error and in the SMTP settings of the system, the send from address is the same as the address used for authentication.
I temporarily used a Gmail account we have for testing and it works which leads me to believe there is a setting in the Office 365 mail than needs to be looked at. Customer has no idea, except that it doesn't work and will not allow this to use Gmail.
Any ideas?
To support my statement above, this is the authentication verbiage...
EmailService: Streaming command - /usr/bin/nbsmtp -fsupport@askoxy.com -hsmtp.office365.com -N -n -V -Usupport@askoxy.com -P******** -M 0 -s -p 587
Connect Success
[<-] 235 2.7.0 Authentication successful
Authentication succeded [support@askoxy.com]
[->] MAIL FROM:<support@askoxy.com>
[<-] 250 2.1.0 Sender OK
[->] RCPT TO:<mmeyer@convergedtelcom.com>
[<-] 250 2.1.5 Recipient OK
Recipient accepted [mmeyer@convergedtelcom.com]
[->] DATA
[<-] 354 Start mail input; end with <CRLF>.<CRLF>
