NEC Elite VMS

[DEmily]

I am having problems with the voice mail boxes. When a caller is sent to the voicemail box they get only 10 seconds to leave a message before it ask if they want to add to it. What should I be looking for? I have checked the setup via cosession and it appears to be set for max 1000 seconds. Can anyone assist?

greatly appreciated.

 

[curlycord]

I'm not to sure but in the meantime maybe the Vmail needs a reboot or the storage capacity is starting to max out?

http://www.spoctel.com

 

[dontworx]

What VMS do you have. Let me Know the software version and the Q revision and I look for any news on NTAC. Also make sure it is a VMS and not a FMS. Don't mean to insult your intelligence by the last question.

 

[Tony2Finger]

Try a message from another station then thru outside lines in A.A.
Is there a difference?

I ve had the problem with poor quality lines comming thru the A.A.
Sometimes the poor quality is mistaken for a pause in speech.

Try changing the paramater on
-Easy Made Applications
-Page 6 of 6
-Line 54
Record Pauses

Beginning to (15)
Short Ending to (15)
Long Ending to (15)

This controls how long "in seconds" the system waits for callers pausing.