It seems like I had this issue 2.5 years ago when I took over maintenance at this job, but can't find my previous post.
I just set up a group of 4 phones for a very small call center at a car dealership. I cannot remember how I can use the SIE as virtual as opposed to having to actually install a phone on the SIE port.
I just want the 4 phones to have their own extensions, vmail, etc. but I just need the new SIE port I set up (X791/port 08) to ring all four phones when calls are transferred to the call center. I set up everything and it all worked EXCEPT, X791 could not be dialed internally or from the outside. UNLESS I cross-connect a phone to port 08. SIE 08 rings on all sets on LO1 in MB 4-12. I don't want any of the phones to be X791. I know there was some way to do this. I have actually done it a few times but for the life of me I cannot find the one missing piece to make it work. Do I have to waste a physical port for the SIE group? To clarify, all is working fine, but only if I plug a phone into port 08, it's in the comm room right now until I get some advice.
I sure hope this makes sense!
Also, can I change the timer for the delay ring, the one that you set in MB 4-37 and 4-38?? If so, that is system wide, I would assume. I really need to bump the number of rings higher. I know this is a different timer than the CFB/NA timer.
Thank you for any help I can get.
I just set up a group of 4 phones for a very small call center at a car dealership. I cannot remember how I can use the SIE as virtual as opposed to having to actually install a phone on the SIE port.
I just want the 4 phones to have their own extensions, vmail, etc. but I just need the new SIE port I set up (X791/port 08) to ring all four phones when calls are transferred to the call center. I set up everything and it all worked EXCEPT, X791 could not be dialed internally or from the outside. UNLESS I cross-connect a phone to port 08. SIE 08 rings on all sets on LO1 in MB 4-12. I don't want any of the phones to be X791. I know there was some way to do this. I have actually done it a few times but for the life of me I cannot find the one missing piece to make it work. Do I have to waste a physical port for the SIE group? To clarify, all is working fine, but only if I plug a phone into port 08, it's in the comm room right now until I get some advice.
I sure hope this makes sense!
Also, can I change the timer for the delay ring, the one that you set in MB 4-37 and 4-38?? If so, that is system wide, I would assume. I really need to bump the number of rings higher. I know this is a different timer than the CFB/NA timer.
Thank you for any help I can get.