NEC Electra Elite IPK

[stevomorrison]

I have a customer with a database software database called sugarCRM. Is there a way to dial out from the database over the NEC system. I know in Nortel we use the LAN CTE what does NEC use.

 

[grh959]

Is this an IPK or IPK2?

 

[stevomorrison]

This is an IPK 1

 

[grh959]

NEC makes a product for the IPK called PC Assistant. I do not know if it will integrate with your brand of CRM.

 

[shardian]

You should be able to install a CTA or CTU adapter on each handset that requires the dialling out feature and then install the TAPI driver for the adapter. Then assuming the database has some sort of dialler in it, you could change the device it dial's out on to be the TAPI adapter.

I've done it a for a few customers and it works quite well.

The hinge pin for the setup is really the software though, if it doesn't have a dialler, you could try to make it use the built in dialler that comes with windows, and have that set to use the TAPI driver but I can't say I've ever had to do that. Hope the database has a built in dialler. Most do from what I've found.