NEC Electra Elite 192 Voice-mail stopped picking up

[phoneguy75]

I am a Vendor in the DC metro area looking for phone or remote support on a NEC Electra Elite 192. Customer says, they can make calls out but problem getting calls in and says it seems to be with the voice mail system. I will pay same day for support. Been in the industry for over 20 years so I can be onsite to help just not as familiar with this NEC system.

 

[belevedere]

Does the VM pick up if they call it to get messages?

 

[DoubleDriveLine]

Knowing those old beasts you probably lost the hard drive on the VMS (x) card. If it is a true hard drive you will not replace it. You might replace the whole card with a FMS (x) card. The difference is the VMS is a true hard drive. The FMS is a compact flash card as the hard drive. Either of them if they are around today are likely to fail.

Watch out resting the system. The battery on the CPU is probably also bad. If you reboot it you might lose all programming.

My first bit of advise is to sell them a new system. That old girl was a good one but well past her prime.

You can probably fix the incoming calls by changing command 3-42 and 3-43 to DIT to a phone extension rather than the voicemail pilot.





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