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nec dsx-40 cross talk

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lgarza1

MIS
Aug 13, 2002
60
US
I installed a dsx-40 about a month ago since then I have received a call from the customer that they can hear line 1 conversations on line 2 and vice- versa. Can anyone give me advice on where to start to troubleshoot, supposedly this has been goin on since the install, I was there the following 3 days with the switch working and no one ever said anything.one thing is my switch is not grounded .TIA
 
Have you checked the 2 lines with 2 buttsets with the system disconnected. Call 1000 cycle tone on one line and listen on the other line.
 
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