We got an NEC Dterm Cordless II phone for someone a couple of weeks ago. According to the user's guide, whenever you place a call on hold one of four buttons (F1 - F4) light up. To return to that call simply push the lit button. The phone does place the call on hold, but none of the button light up and the call can not be retrieved. Does anyone know what might be causing this? I've called NEC about it but they've been less than helpful. We have an NEAX IVS2.
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NEC Cordless Phone Problem 2
- Thread starter rbender77
- Start date
-
1
- #2
MercuryComm
Vendor
By default the cordless phone mirrors line keys 1 thru 4 on the button programming for the ext. in 9000. You can do one of two things.....Change the button config. in 9000 to put your prime line and virtual, etc. on lines 1 thru 4, or program the cordless to tell it (as an example) F1 is LK16, F2 in LK15, F3 is LK3, or what ever. The instructions to program are as follows:
SECTION 2 SETTING UP AND PROGRAMMING THE DTR-4R-1
Programming Mode
1. Press and hold down * and #, then press the TALK key. The F1 LED
flashes red.
2. Press the R/VOL key repeatedly to scroll through the line key (LK) and
feature options for function key F1.
3. Press the MUTE key to select the displayed line key or feature.
4. Press the R/VOL key to toggle between ‘TALK’ for On or ‘NO TALK’ for Off.
‘TALK’ is selected when the F1~F4 function keys are programmed for
CO or Call Appearance Keys. ‘NO TALK’ is selected when F1~F4
function keys are programmed for functions not requiring an off-hook
state (e.g., Log On/Off or DND).
5. Press the MUTE key to advance to the next function key (F2 ~ F4).
6. After programming F4, press the MUTE key to advance to global off-hook
ringing assignment.
7. Press R/VOL to turn global off-hook ringing on or off (LCD indicates ON or
OFF as appropriate).
8. Press the TALK key to exit.
Function keys (F1 ~ F4) can be programmed as line keys 1~16 for
redial (LNR/SPD), answer (ANS), feature (FNC), or recall. When
assigned, these keys operate the same as on an NEC multiline
telephone.
When initially installed, function keys (F1~F4) default to line keys 1~4
respectively and off-hook ringing defaults to ON.
Global off-hook ringing must be set to ON (default) if any function key
is to operate with off-hook ringing.
SECTION 2 SETTING UP AND PROGRAMMING THE DTR-4R-1
Programming Mode
1. Press and hold down * and #, then press the TALK key. The F1 LED
flashes red.
2. Press the R/VOL key repeatedly to scroll through the line key (LK) and
feature options for function key F1.
3. Press the MUTE key to select the displayed line key or feature.
4. Press the R/VOL key to toggle between ‘TALK’ for On or ‘NO TALK’ for Off.
‘TALK’ is selected when the F1~F4 function keys are programmed for
CO or Call Appearance Keys. ‘NO TALK’ is selected when F1~F4
function keys are programmed for functions not requiring an off-hook
state (e.g., Log On/Off or DND).
5. Press the MUTE key to advance to the next function key (F2 ~ F4).
6. After programming F4, press the MUTE key to advance to global off-hook
ringing assignment.
7. Press R/VOL to turn global off-hook ringing on or off (LCD indicates ON or
OFF as appropriate).
8. Press the TALK key to exit.
Function keys (F1 ~ F4) can be programmed as line keys 1~16 for
redial (LNR/SPD), answer (ANS), feature (FNC), or recall. When
assigned, these keys operate the same as on an NEC multiline
telephone.
When initially installed, function keys (F1~F4) default to line keys 1~4
respectively and off-hook ringing defaults to ON.
Global off-hook ringing must be set to ON (default) if any function key
is to operate with off-hook ringing.
- Thread starter
- #3
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1
- #4
I think something should be cleared up once and for all.
If you are an end user/owner of an NEC system and you have issues with your NEC phone system you call your dealer for support.
If you try and call NEC directly they are, by contract, not allowed to help the end user/owner because of the above said contract they have with their dealers. So saying they are less then helpful is not that they cannot answer your questions its just that they are not allowed to.
Most people don't seem to understand this so let me put it another way.
If you have a Ford F-150 and you need some help changing the water pump. Do you get on the phone with Ford in Michigan or Detroit? No you go to a local dealer. If you have issues with that dealer do you call Ford. Yes of course and just like NEC they will help direct you to another dealer but they will not hold your hand through the actual process of changing your water pump. Does ford have manuals and docs on line to help? Yes just as NEC does.
Some products may have manufacturer support for their items for the end user such as Dell and Microsoft but very few Voice Equipment Manufacturers have this type of support.
I hope this clears this up for all those who complain about the NEC support for the end user(at least here in Nth America).
If you are an end user/owner of an NEC system and you have issues with your NEC phone system you call your dealer for support.
If you try and call NEC directly they are, by contract, not allowed to help the end user/owner because of the above said contract they have with their dealers. So saying they are less then helpful is not that they cannot answer your questions its just that they are not allowed to.
Most people don't seem to understand this so let me put it another way.
If you have a Ford F-150 and you need some help changing the water pump. Do you get on the phone with Ford in Michigan or Detroit? No you go to a local dealer. If you have issues with that dealer do you call Ford. Yes of course and just like NEC they will help direct you to another dealer but they will not hold your hand through the actual process of changing your water pump. Does ford have manuals and docs on line to help? Yes just as NEC does.
Some products may have manufacturer support for their items for the end user such as Dell and Microsoft but very few Voice Equipment Manufacturers have this type of support.
I hope this clears this up for all those who complain about the NEC support for the end user(at least here in Nth America).
- Thread starter
- #5
pave, the person I eventually spoke to didn't even tell me to call my dealer for support. All I got was a sorry we can't help you. After being on hold for 15 minutes, disconnected, calling back and being on hold again until someone basically shrugs me off you can see why I was frustrated. I just Googled "NEC support" and called the number that I found on their website.
OzzieGeorge
Programmer
Rbender
Is there a specific reason you didn't call the people who supplied it to you? Not trying to justify poor service but just curious.
Is there a specific reason you didn't call the people who supplied it to you? Not trying to justify poor service but just curious.
Ok you didn't get the NTAC you most likely got the number for the Direct side of NEC. That is the division at NEC who sell direct to the public. They typically only will help customers they installed. They should have explained that to you. Typically the extent of their knowledge is making sure the phone is plugged in and getting details to give to a technician to be dispatched to the site.
- Moderator
- #8
MercuryComm:
Excellent list of instructions... would you put that into a FAQ for future reference?
I would have just copied/pasted it into a FAQ, but then you don't get credit for it.
Just my 2¢
-Cole's Law: Shredded cabbage
--Greg
Excellent list of instructions... would you put that into a FAQ for future reference?
I would have just copied/pasted it into a FAQ, but then you don't get credit for it.
Just my 2¢
-Cole's Law: Shredded cabbage
--Greg
- Status
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