NEC CallCenterWorx 1

[callcntr]

Does anyone know if there is a report in CallCenterWorX that will break down the calls received by the hour? I would like my reports to be as specific as possible while trying to figure out optimal staffing times.

Thanks.

 

[smoom]

Most all reports in Call Center Worx can be ran by the hour. When running your report select hour in the interval box.

 

[callcntr]

Thank you. Do you know if I will be able to account for every hour within a business day in one report? Or will I have to schedule hour by hour reports for each day seperatley. Can I collect data for specified times? E.G. How many calls came in from 5am-6am, 6am-7am, and so on for each day. Or can I only get an hour interval, random?