NEC Aspire WRN Error Message

[Jens87]

I have an NEC Aspire PBX. Recently we have been having some issues with the system resetting itself. The system is around 5 years old. It works daily as we have around 50-60 people using it.

When the system resets, I login to the Aspire PcPro and check the error log for details. It shows the following warning message with the date and time of the event. Can someone help me diagnose what the issue might be?

050 System Start U0 WRN

There is a line like this for every time the system resets. Are there additional logs I can look at, this doesn’t tell me very much. NEC wont help as the system is out of support altogether.

Cheers

 

[belevedere]

I believe that message is after the fact. It's telling you the system restarted and at what time it happened. It's not in any released documents.
This is from the sl1100 features and specification manual. It's the same notice.

MAJ 0050 WAR 05/16/06 14:33 System Start Up

 

[Jens87]

Ok, do you know where I can look to see what caused the reset then? I don’t see any other options to see where logs are written? The logs are numbered, all the previous WRN say exactly the same. There is bound to be an additional log file with details?

 

[belevedere]

Nope. It's not like a PC or a windows machine. You won't find any log files. You need to do some old fashioned troubleshooting.
Does it reset at the same time each day?
How often does it reset?
Is it plugged into a dedicated outlet? Is the outlet shared with anything else? (printer, copier, microwave oven)
Is the system plugged into a UPS?
Has anything been changed in the environment? Construction?
Make sure this command is not set:
90-09-01 : Automatic System Reset Time
Define the time and date the system should automatically reset.
Has any equipment been added recently? The cabinets have load specs for cards and phones.
Next, verify the power supply is up to specs.

You can find manuals at

http://www.wedophones.com

 

[Jens87]

No, resets are random, it resets between 1 and at the most 5 times a day. Mostly through the night when the system is idle. No UPS power just a standard 13amp socket, may plug into UPS to see if regulated power is an issue. System reset is set as the below:

90-09-01 : Automatic System Reset Time

Month Day Hour Minute
Every Month 0 0 0