I've been testing UC Suite softphone(7.7.1) on a Windows 11 machine. I can't seem to keep the softphone running for more than 10 minutes at a time. When making or receiving calls, after a few minutes the call will just end. I hear a fast busy, and my co-workers phone display says "Hang Up". I have to restart UC Suite to get the softphone back into a working state.
Addition Info:
My office is at a different site from the SV9100 connected via a hardware VPN.
My Regular DT700 series IP phone operates flawlessly over the same VPN.
UC Suite on a spare Windows 10 Machine, on the same network, is much more stable.
Here are some captured log entries from c:\programData\NEC-i\PC Phone\logfiles\ a few seconds before the calls drop. The logs are for 3 separate calls.
09:23:08.684 UpdateFeatureMask: Clear active call Caller: 1083/Bob; Called: 1086/Sara ; Key 0; Handle 10005; Kind 1; State Busy
09:23:08.684 TspStub.SendTspCallState for Caller: 1083/Bob; Called: 1086/Sara ; Key 0; Handle 10005; Kind 1; State Busy
09:23:08.684 CallStateChange Busy for call Caller: 1083/Bob; Called: 1086/Sara ; Key 0; Handle 10005; Kind 1; State Busy
09:23:08.692 Reset Active Call
09:44:19.378 OnCallStateDisconnected call Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Connected
09:44:19.378 TspStub.SendTspCallState for Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.378 CallStateChange Disconnected for call Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.380 Reset Active Call
09:44:19.378 OnCallInfoStateCallerId for key 0 kind 1
09:44:19.380 CygnusDevice.GetCallerId: Ignore for call Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.380 OnCallInfoStateCalledId for key 0 kind 1
09:44:19.380 Raise EnableButtons Drop
09:44:19.384 GetCalledId Error 262707 for Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.399 GetCallInfoStateReason failed 0x40233
09:44:19.400 Device change event for 1083 state = Idle
09:44:19.401 OnCallInfoStateOrigin None on key 0
09:44:19.408 OnCallInfoStateOrigin None for call Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.410 Ignore Origin for Disconnected/Idle call
09:44:19.410 OnCallStateIdle call Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.410 DeleteCall Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Idle
09:44:19.410 TspStub.SendTspCallState for Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Idle
09:44:19.410 CtiClient.RemoveCall Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Idle
09:44:19.419 CtiClient.RemoveCall: Remove call entry Line 1083
09:44:19.421 CtiClient.LogCall Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Idle
09:44:19.422 Raise EnableButtons Dial, Unpark, Page, Forward, DoNotDisturb, Pickup, BargeIn, CustomMessage, BackgroundMusic
09:44:19.471 Device change event for 1083 state = Offline
09:44:24.456 Device change event for 1082 state = Idle
10:33:42.352 Device change event for 1083 state = Idle
10:33:42.387 Device change event for 1083 state = Offline
10:33:42.429 OnCallStateDisconnected call Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Connected
10:33:42.429 TspStub.SendTspCallState for Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.430 CallStateChange Disconnected for call Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.436 Reset Active Call
10:33:42.436 Raise EnableButtons Drop
10:33:42.430 OnCallInfoStateCallerId for key 1 kind 1
10:33:42.447 CygnusDevice.GetCallerId: Ignore for call Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.447 OnCallInfoStateCalledId for key 1 kind 1
10:33:42.452 GetCalledId Error 262707 for Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.456 GetCallInfoStateReason failed 0x40233
10:33:42.460 OnCallInfoStateOrigin None on key 1
10:33:42.461 Device change event for 9001 state = Idle
10:33:42.460 OnCallInfoStateOrigin None for call Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.463 Ignore Origin for Disconnected/Idle call
10:33:42.463 OnCallStateIdle call Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.468 DeleteCall Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Idle
10:33:42.468 TspStub.SendTspCallState for Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Idle
10:33:42.469 CtiClient.RemoveCall Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Idle
10:33:42.477 CtiClient.RemoveCall: Remove call entry (503) 444-4444/4444444444
10:33:42.483 CtiClient.LogCall Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Idle
10:33:42.484 CallLogList.EntryAdded(3/18/2024 10:23:00 AM, Inbound, bob, (555) 555-5555, [V]Bob Smith, 10:36, , )
10:33:42.483 Raise EnableButtons Dial, Unpark, Page, Forward, DoNotDisturb, Pickup, BargeIn, CustomMessage, BackgroundMusic
10:33:42.498 CallLogList.SortGrid(Date, All): Time = 8.8996
10:33:42.498 CallLogList: RowCount = 23
Addition Info:
My office is at a different site from the SV9100 connected via a hardware VPN.
My Regular DT700 series IP phone operates flawlessly over the same VPN.
UC Suite on a spare Windows 10 Machine, on the same network, is much more stable.
Here are some captured log entries from c:\programData\NEC-i\PC Phone\logfiles\ a few seconds before the calls drop. The logs are for 3 separate calls.
09:23:08.684 UpdateFeatureMask: Clear active call Caller: 1083/Bob; Called: 1086/Sara ; Key 0; Handle 10005; Kind 1; State Busy
09:23:08.684 TspStub.SendTspCallState for Caller: 1083/Bob; Called: 1086/Sara ; Key 0; Handle 10005; Kind 1; State Busy
09:23:08.684 CallStateChange Busy for call Caller: 1083/Bob; Called: 1086/Sara ; Key 0; Handle 10005; Kind 1; State Busy
09:23:08.692 Reset Active Call
09:44:19.378 OnCallStateDisconnected call Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Connected
09:44:19.378 TspStub.SendTspCallState for Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.378 CallStateChange Disconnected for call Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.380 Reset Active Call
09:44:19.378 OnCallInfoStateCallerId for key 0 kind 1
09:44:19.380 CygnusDevice.GetCallerId: Ignore for call Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.380 OnCallInfoStateCalledId for key 0 kind 1
09:44:19.380 Raise EnableButtons Drop
09:44:19.384 GetCalledId Error 262707 for Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.399 GetCallInfoStateReason failed 0x40233
09:44:19.400 Device change event for 1083 state = Idle
09:44:19.401 OnCallInfoStateOrigin None on key 0
09:44:19.408 OnCallInfoStateOrigin None for call Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.410 Ignore Origin for Disconnected/Idle call
09:44:19.410 OnCallStateIdle call Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Disconnected
09:44:19.410 DeleteCall Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Idle
09:44:19.410 TspStub.SendTspCallState for Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Idle
09:44:19.410 CtiClient.RemoveCall Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Idle
09:44:19.419 CtiClient.RemoveCall: Remove call entry Line 1083
09:44:19.421 CtiClient.LogCall Caller: 1083; Called: 1082/Katy ; Key 0; Handle 10005; Kind 1; State Idle
09:44:19.422 Raise EnableButtons Dial, Unpark, Page, Forward, DoNotDisturb, Pickup, BargeIn, CustomMessage, BackgroundMusic
09:44:19.471 Device change event for 1083 state = Offline
09:44:24.456 Device change event for 1082 state = Idle
10:33:42.352 Device change event for 1083 state = Idle
10:33:42.387 Device change event for 1083 state = Offline
10:33:42.429 OnCallStateDisconnected call Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Connected
10:33:42.429 TspStub.SendTspCallState for Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.430 CallStateChange Disconnected for call Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.436 Reset Active Call
10:33:42.436 Raise EnableButtons Drop
10:33:42.430 OnCallInfoStateCallerId for key 1 kind 1
10:33:42.447 CygnusDevice.GetCallerId: Ignore for call Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.447 OnCallInfoStateCalledId for key 1 kind 1
10:33:42.452 GetCalledId Error 262707 for Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.456 GetCallInfoStateReason failed 0x40233
10:33:42.460 OnCallInfoStateOrigin None on key 1
10:33:42.461 Device change event for 9001 state = Idle
10:33:42.460 OnCallInfoStateOrigin None for call Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.463 Ignore Origin for Disconnected/Idle call
10:33:42.463 OnCallStateIdle call Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Disconnected
10:33:42.468 DeleteCall Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Idle
10:33:42.468 TspStub.SendTspCallState for Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Idle
10:33:42.469 CtiClient.RemoveCall Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Idle
10:33:42.477 CtiClient.RemoveCall: Remove call entry (503) 444-4444/4444444444
10:33:42.483 CtiClient.LogCall Caller: (555) 555-5555/[V]Bob Smith; Called: (503) 444-4444/4444444444 ; Key 1; Trunk 1; Handle 10001; Kind 1; State Idle
10:33:42.484 CallLogList.EntryAdded(3/18/2024 10:23:00 AM, Inbound, bob, (555) 555-5555, [V]Bob Smith, 10:36, , )
10:33:42.483 Raise EnableButtons Dial, Unpark, Page, Forward, DoNotDisturb, Pickup, BargeIn, CustomMessage, BackgroundMusic
10:33:42.498 CallLogList.SortGrid(Date, All): Time = 8.8996
10:33:42.498 CallLogList: RowCount = 23