NEC 8100 Softphone works on one ext range but not another... 1

[mike5280]

Hey all,
As stated in the subject we have set up soft phones through the UC Desktop on the 8100 and it is working perfectly on our 63xx range, but not our 67xx range. On the 67xx range, UC desktop logs in successfully, but audio only flows one way (soft phone user can hear, but not talk back). Any pointers on where to look would be much appreciated.

Mike

 

[CoralTech]

Look at your microphone setting on your computer. Assuming this is on a local area network right?

 

[mike5280]

Thanks for the response CoralTech. We did finally figure out the issue and you are pretty much spot on. We had to bring up the graphical representation of the phone on the computer and hit the mic button. Only with 67xx extensions and not the 63xx extensions we tested, which was very strange. But at least we know what the problem is and can train our end users to do that.

Thanks again. With these old PBXs it's nice to get a response.

Mike