NEC 2000 IPS Voice Call/Tone Call

[imeldesign]

Our system allows station to station people to switch from a tone call (the caller hits the VOICE softkey) to a Voice call i.e. like an intercom. I have an unknown impatient user who is doing this and then when no one is answering they hang-up. This resets the called station to receive ALL internal calls as voice calls (intercom) instead of the station ringing. Then the station has to be reset using speaker + 601. My receptionist has caught on and notifies the user and has them reset their phone.

I cannot figure out who is doing this. I don't want to send out a memo because a) I don't want others to do this and b) most of our users wouldn't understand the difference between and voice call and using the speaker phone.
I don't want to remove the softkey because we use this feature to check on print jobs in the print room.

Is there a way to figure out who is doing this? Or better yet ...a way to stop the phones from being reset everytime this happens?

 

[imeldesign]

No takers???

 

[Fixin]

What kind of system?

 

[grh959]

I would try building a class of service in cm 1202 exactly the same with the exception of cm 1567 to deny. Then put the stations that you are suspecting of toggling this and whittle it down to who is causing the problem.

Gary

http://www.gcti.com/contact.asp

 

[imeldesign]

Alas, my training has been postponed to May. The January online class was cancelled. Any other place to get training? I was trying to do online training through NECcare. I came from an Intertel PBX background so the NEC is all new to me.
I have nearly 200 extensions so I have no idea who is doing this.
Thanks
melanie