NEC 2000 alarms

[RonL2]

I am getting power alarms when I run the fault display ...Alarms are 09 with a code of 02 and all F'a and restored code of 19 with a 02 restore ... the restore seems to happen 2 min after the failure ... The customer is not reporting the system going down and is unaware of any troubles ... any idea what I should look for ... this is a 4 PIM IPS
Thanks

 

[belevedere]

Code 02 is defined as power alarm, with no additional data. Is there any HEX code data with it?

09 MJ 02/01/08 13:26 MP Power failure
Power Failure Kind : PWR alarm
Data = (02 00 01 FF FF FF FF FF)

19 - - 02/01/08 13:26 MP Power failure returned to normal condition
Recover Kind : PWR alarm
Data = (02 00 01 FF FF FF FF FF)

 

[RonL2]

Belevedere:
The codes on both the 09 and the 19 show Data=(02 FF FF FF FF FF FF FF)
I can't seem to find any reference to this ... maybe a flaky Power Supply?
This happens several times a day ... early morning (8 or 9 am) and evening 7 to 9 pm or so mostly. I have had some around noon ... can't seem to isolate a time

 

[belevedere]

I suggest placing the system on a UPS if it isn't already. Your times are consistent with some sort of power event. Something cycling on/off.

 

[RonL2]

Belevedere:
Could these alarms be related to a specific power supply in one of my PIMS? I ask because, as a test, I made a button change to the switchroom phone and did not use the EC6 command to back up the change.
I just checked my fault display and I have several 09-19 alarms that happened today and when I checked the switchroom phone, my change was still there, pretty much telling me the system did not reboot.
I know this is kind of a streatch, and I may be way off in my thinking, but since I have all F's in my result codes, could this have something to do with my virtual Pim 7?
Thanks for your time by the way ... I really appreciate it

 

[belevedere]

I suggest taking a volt meter and measuring the PSU voltages in each PIM. It should be 5V + 27V. Press the + meter probe into the back of the connector plug, and the - probe to ground. There are also some voltage connectors on the front, but under a load by the backplane is the most accurate. In some PIMs you may need to pull out a card to gain access. The cards are hot swapable.

 

[RonL2]

excellent ... I will do that!!!