Neax2400/UM8500/DtermSeriesI

[bsuggs]

Anybody using this combo? If so, a quick question: do your Users find transfers to voicemail simple?

Our secretaries monitor numerous phones, each of which will have a primary, direct-dial number, and a secondary, virtual number.

Here's how they transfer an external call to VM:

Press Transfer, Press Message (or dial 12345), when attendant answers, press 2, then enter the 5 digit extension, and hang up immediately.

Here's how they transfer an internal call to VM:

Press Transfer, Press Message (or dial 12345), when attendant answers, press #, press 2, then enter the 5 digit extension, and hang up immediately.

Surely there's a better way. ?? Anybody?

 

[gmannatl]

I don't know alot about the 2400, but on all other NEC platforms including the 2000 there is a quick transfer feature. On the 2000 you would press transfer + extension number + 9 and hangup. I believe it is the same on the 2400, but someone can correct me if I'm wrong. The only bad news is that at least on the 2000 it only works for outside callers.

 

[bsuggs]

Hey, thanks for the input. I actually use NEC2000s in my 2 remote offices. However, I don't actually work with the switch configurations (apart from MACs).

I keep getting slammed by my Users about how easy the transfer to VM was where they used to work. You know the drill.

I'll look at the manual for the switches and see what's up. I'm not a phone tech, but sometimes it makes sense.

Again, thanks for the feedback.