Hi!
Our system is a NEAX2000IPS with E1/R2, we are experiencing some inconsistency on some analog and digital extensions.
Scenario 1: When calling and extension from an internal phone, a successful ringing and connection is completed
Scenario 2: When calling from an outside line to an extension, either through the Auto-attendant, transfer, or DID, the extension called rings half cadence ring prior to stopping, upon lifting, the line is disengaged. The caller continues to hear ringing This goes for the analog and digital line.
This is not a system wide issue, only for some extensions. Any thoughts? Also, as we are adding voice/trunk cards, how do you extract the unused license.
thanks in advance!
Our system is a NEAX2000IPS with E1/R2, we are experiencing some inconsistency on some analog and digital extensions.
Scenario 1: When calling and extension from an internal phone, a successful ringing and connection is completed
Scenario 2: When calling from an outside line to an extension, either through the Auto-attendant, transfer, or DID, the extension called rings half cadence ring prior to stopping, upon lifting, the line is disengaged. The caller continues to hear ringing This goes for the analog and digital line.
This is not a system wide issue, only for some extensions. Any thoughts? Also, as we are adding voice/trunk cards, how do you extract the unused license.
thanks in advance!