NEAX Call Forwarding - CODE NOT USED

[MessengerBoy]

On a NEAX 2000 IVS, I'm trying to set an Extn to CFWD RNA to voicemail (Pilot 4099) using the E602 command.
But after entering an extn number NNNN and pressing DE I get a message saying
"CODE NOT USED" and I can't enter a destination digits.
Anyone know why or what that messages is referring to?
Any suggestions?

 

[belevedere]

Your system may be password protected. You can look at anything in the program but you cannot change it until you clear the password. If CMD E9>9 = 0 then a password is enabled. Enter the password in CMD 03> 7> password - EXE.
Check CMD E9>7>. Sometimes the password is not set to encrypt and you may be able to see it.

 

[OzzieGeorge]

Some of the early ICS software didn't have access to Cmd E6XX so if there isn't a password set, you may well be out of luck!

 

[OzzieGeorge]

Whoops! slip of the finger there. I should clarify that the IVS was marketed in OZ as the ICS120!

 

[belevedere]

CMD E6XX was added in the IVS somewhere around software level 1800/1900.

 

[MessengerBoy]

Thanks for the responses. I was able to get around the "CODE NOT USED" by setting the CFW RNA using 6* at the phones
After I created a level 7 password in CMD EO7 and EO8 I was able to use the 6* NNNN - at the individual phones themselves to set the CFW RNA. Prior to the password input I got a "Access Denied" message when I tried to use 6* at the phones.

Again - I appreciate the timely responses