NEAX 2400 IPX Music On Hold

[sos2715]

Re-Post

In a 2400 IPX system I was told by our service vendor that an external music on hold device will not work on the IP phones calling IP to IP. True?

We have a external music on hold system that works great on regular DTERM's but when calling IP to IP and placed on hold we hear the system (Ice Cream Man) music.

Also when calling from the outside to an IP phone works fine we hear the external music and it also works the other way around.

If there hasn't been any updates for IP to IP MOH then is there a way to change the MOH to "BEEP" instead of hearing the Ice Cream Man music?

Steve
NEAX2400 IPX

 

[OzzieGeorge]

Steve

This has been answered on your other post about this subject but to try and help you understand the why, when a connection is from IP to IP the pabx sets the call up then leaves it to it's own devices. So when a call is placed on hold the PABX doesn't get involved and hence no external music. With the other connections you describe the pabx is involved in the call so it can deliver the music. Just one of the consequences of peer to peer.

I would also reccomend you stay well clear of background music on IP Dterms as well if you want any bandwidth to do any work with.

 

[sos2715]

That makes total sense. Thanks George!

I was just hoping for a command in the PBX to change the HOH for the IP phones system wide without touching each phone.



Steve