thephonemechanic
IS-IT--Management
Hello,
I have a problem with our NEAX 2000.
We have a few analog lines being served by an NEAX 2000 that is connected via fiber ( FOLDs on each end ) to a CCIS card on a SV9300.
You can dial into the analog lines of the NEAX 2000, but you cannot dial out, you get a fast busy.
We recently switched from PRI to SIP Trunk, and then the problem started.
I imagine its a routing issue , and i have access to the SV9300 via PCPRO, but our phone dealer is very reticent to help fix the issue, and would rather sell us more equipment.
Has anyone else had this problem before? I've been pressed into the phone guy role at my company and I'm a little out of my element.
I have a problem with our NEAX 2000.
We have a few analog lines being served by an NEAX 2000 that is connected via fiber ( FOLDs on each end ) to a CCIS card on a SV9300.
You can dial into the analog lines of the NEAX 2000, but you cannot dial out, you get a fast busy.
We recently switched from PRI to SIP Trunk, and then the problem started.
I imagine its a routing issue , and i have access to the SV9300 via PCPRO, but our phone dealer is very reticent to help fix the issue, and would rather sell us more equipment.
Has anyone else had this problem before? I've been pressed into the phone guy role at my company and I'm a little out of my element.