NDM Installation problem( NP 4.1)

[Ramanjeet1980]

We are getting some problem while installing NDM on our lab server.
We have successfully installed the SRT and also successfully made the NDM setup ready for installation, but while installing we are getting error.
I am attaching NPS log file, screenshot showing the error, SRT file, NDM file for your reference.

Regards
Raman

Attaching logs
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2012-06-14 11:12:50,030 [1] INFO : [ScenarioExecuter.ScenarioExecuter.Retry] url(1,-1,-1,-1) Enter Retry(url(1,2,50,145))
2012-06-14 11:12:50,077 [15] INFO : [ScenarioExecuter.ExecutionEntities.ActionExecuter.FireOnStartedEvent] url(1,2,50,145) Fire on started event - url(1,2,50,145)
2012-06-14 11:12:50,092 [15] INFO : [ScenarioExecuter.ExecutionEntities.ActionExecuter.Execute] url(1,2,50,145) Executing ...
2012-06-14 11:12:50,170 [15] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:12:50,170 [15] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.228:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:12:50,170 [15] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:12:50,170 [15] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:13:22,681 [1] INFO : [ScenarioExecuter.ScenarioExecuter.Retry] url(1,-1,-1,-1) Enter Retry(url(1,1,0,101))
2012-06-14 11:13:22,681 [42] INFO : [ScenarioExecuter.ExecutionEntities.ActionExecuter.FireOnStartedEvent] url(1,1,0,101) Fire on started event - url(1,1,0,101)
2012-06-14 11:13:22,681 [42] INFO : [ScenarioExecuter.ExecutionEntities.ActionExecuter.Execute] url(1,1,0,101) Executing ...
2012-06-14 11:13:55,784 [15] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:13:55,784 [15] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.228:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:13:55,784 [15] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:13:55,784 [15] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:15:01,320 [15] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:15:01,320 [15] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.228:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:15:01,320 [15] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:15:01,320 [15] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:16:06,856 [15] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:16:06,856 [15] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.228:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:16:06,856 [15] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:16:06,856 [15] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:17:12,392 [15] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:17:12,392 [15] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.228:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:17:12,392 [15] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:17:12,392 [15] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:18:17,929 [42] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:18:17,929 [15] FATAL: [ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandlerRouter.execute] Exception occured at machine id=2
System.ObjectDisposedException: Cannot access a disposed object.
Object name: 'System.ServiceModel.Channels.ServiceChannel'.

Server stack trace:
at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at NPS.Contract.Agent.IActionExecutionHandler.ExecuteAction(ActionInfo actionInfo)
at ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler.execute(ActionInfo action)
2012-06-14 11:18:17,960 [42] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.216:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:18:17,960 [15] INFO : [ScenarioExecuter.ExecutionEntities.ActionExecuter.FireOnCompletedEvent] url(1,2,50,145) Fire on completed event - url(1,2,50,145) Failure
2012-06-14 11:18:17,975 [42] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:18:17,975 [42] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:19:23,511 [42] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:19:23,511 [42] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.216:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:19:23,511 [42] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:19:23,511 [42] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:20:29,047 [42] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:20:29,047 [42] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.216:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:20:29,047 [42] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:20:29,047 [42] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:21:34,583 [42] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:21:34,583 [42] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.216:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:21:34,583 [42] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:21:34,583 [42] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:22:38,559 [1] INFO : [ScenarioExecuter.ScenarioExecuter.Retry] url(1,-1,-1,-1) Enter Retry(url(1,2,50,145))
2012-06-14 11:22:38,559 [10] INFO : [ScenarioExecuter.ExecutionEntities.ActionExecuter.FireOnStartedEvent] url(1,2,50,145) Fire on started event - url(1,2,50,145)
2012-06-14 11:22:38,559 [10] INFO : [ScenarioExecuter.ExecutionEntities.ActionExecuter.Execute] url(1,2,50,145) Executing ...
2012-06-14 11:22:40,119 [42] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:22:40,119 [42] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.216:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:22:40,119 [42] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:22:40,119 [42] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:23:45,655 [10] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:23:45,655 [42] FATAL: [ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandlerRouter.execute] Exception occured at machine id=1
System.ObjectDisposedException: Cannot access a disposed object.
Object name: 'System.ServiceModel.Channels.ServiceChannel'.

Server stack trace:
at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at NPS.Contract.Agent.IActionExecutionHandler.ExecuteAction(ActionInfo actionInfo)
at ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler.execute(ActionInfo action)
2012-06-14 11:23:45,655 [42] INFO : [ScenarioExecuter.ExecutionEntities.ActionExecuter.FireOnCompletedEvent] url(1,1,0,101) Fire on completed event - url(1,1,0,101) Failure
2012-06-14 11:23:45,655 [10] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.228:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:23:45,655 [10] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:23:45,655 [10] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:24:51,191 [10] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:24:51,191 [10] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.228:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:24:51,191 [10] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:24:51,191 [10] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:25:56,727 [10] INFO : Enter method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'
2012-06-14 11:25:56,727 [10] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Remote Address: net.tcp://192.168.1.228:62301/NPS.Agent/service/ActionExecutionHandler/ActionExecutionHandler
2012-06-14 11:25:56,727 [10] INFO : [NPSWCFIFS.UWCF.invokeConcreteDuplexService] Created concrete from the channel factory
2012-06-14 11:25:56,727 [10] INFO : Leave method NPSCommon.Utilities.UWCF.invokeConcreteDuplexService<T,C> where <T> = 'NPS.Contract.Agent.IActionExecutionHandler', <C> = 'ScenarioExecuter.ExecutionEntities.ActionsHandlers.ActionsHandler+ActionExecutionHandlerCallback'

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[nice12345]

hi,

it looks like a .net issue. can you check versions both on NDM and remote machine you are deploying too. also ensure prerequisites are in place and accounts you are using have correct privileges

 

[Ramanjeet1980]

Hello Friend

I followed the per-requisites for SRT and installed .net version 3.5.

Please find the SRT history for your reference.

**************************************************************************************************************
Company and Customer Point of Contact Information

Company Name XXXXX
Site Gurgaon
Contact Name 900120120
Contact Email bjcbdjc@gmail.com
Contact Phone djeodjedoi
Service Project Number
Comments




Setup Summary

Work Mode New Installation
Product NICE Perform Release 4.1
Package SMB Package
Deployment VoIP - single box solution
Add-On Packages None
Local Host WIN-RPBCN0VQ1KH
Application Suite Contact Center
Authentication Method NT Authentication
NICE services user administrator
NICE Administrator login user administrator
SQL services user administrator
Configuration version 2.5.800
SRT version 2.5.0800.108
SRT Agent version 2.5.0800.108
SRT.Core.dll version 2.5.0800.108
Test execution start time 11-06-2012 14:42:58
Test execution end time 11-06-2012 14:44:03
Report generation time 11-06-2012 14:44:17


Machine Name Machine Address Components Summary
NICE Sentinel 192.168.1.228 NICE Deployment Manager,
NICE Sentinel
SMB Server 192.168.1.216 Applications Suite,
CTI Components,
Data Mart,
Database,
Interactions Center,
Reporter,
VoIP Logger








Tests Summary




Machine Name Test Category Results Total
Failed Warning Passed Skipped
NICE Sentinel
Total 0 2 50 0 52
SMB Server
Total 0 2 148 0 150
Total 0 4 198 0 202








The following tests have failed


In order to comply with 100% site readiness, the below “My To Do List” must be completed ensuring that the ‘Actual Results’ column is equal to at least one of the options in the ‘Expected Values’ column


My To do List








Report Full Details



NICE Sentinel



NICE Deployment Manager, NICE Sentinel


Communication Tests



Test Name Actual Results Expected Values Status
From: NICE Sentinel To: Database [TCP:192.168.1.216:1433] Connection Established Connection Established Passed
From: NICE Sentinel To: Data Mart [TCP:192.168.1.216:1433] Connection Established Connection Established Passed
From: NICE Sentinel To: VoIP Logger [UDP:192.168.1.216:2000] Connection Established Connection Established Passed
From: NICE Sentinel To: VoIP Logger [TCP:192.168.1.216:2001] Connection Established Connection Established Passed
From: NICE Sentinel To: VoIP Logger [TCP:192.168.1.216:2011] Connection Established Connection Established Passed
From: NICE Sentinel To: Applications Suite [TCP:192.168.1.216:62070] Connection Established Connection Established Passed
From: NICE Sentinel To: Applications Suite [TCP:192.168.1.216:62130] Connection Established Connection Established Passed
From: NICE Sentinel To: NICE Sentinel [TCP:192.168.1.228:1433] Connection Established Connection Established Passed
From: NICE Deployment Manager To: Any Server [TCP:192.168.1.216:62301] Connection Established Connection Established Passed
From: NICE Deployment Manager To: Any Server [TCP:192.168.1.228:62301] Connection Established Connection Established Passed
From: Any Server To: NICE Deployment Manager [TCP:192.168.1.228:62302] Connection Established Connection Established Passed


Hardware Requirements



Test Name Actual Results Expected Values Status
CD-ROM/DVD Drive true true Passed
CPU Count and Speed Manuf Intel, LogicUnits 8, Speed 2661 Manuf Intel, LogicUnits 4, Speed 2660 Passed
CPU Count, CacheSize and FSB Manuf Intel, LogicUnits 8, CacheSize 0, FSB 6400 Manuf Intel, LogicUnits 4, CacheSize 12, FSB 1066,
Manuf AMD, LogicUnits 4, CacheSize 6 Informative
CPU Full Name Intel(R) Xeon(R) CPU X5650 @ 2.67GHz Informative
Internal Memory (RAM) Size, GB 4 Minimum : 4 Passed
Network Interface Duplex Mode Auto
This test can't be validated as the target machine is hosted on a virtual environment. Full Warning
Network Interface Number 1 Minimum : 1 Passed
Network Interface Speed, Mbps 1000
This test can't be validated as the target machine is hosted on a virtual environment. Minimum : 100 Warning
Platform Name VMware, VMware Virtual Platform Informative


Partitioning Requirements



Test Name Actual Results Expected Values Status
Partition C: FS NTFS, Total 51 Total 50, FS NTFS
Information: Certified Servers Guide Passed
Partition D: FS NTFS, Free 148 Free 100, FS NTFS
Information: Certified Servers Guide Passed


Security Requirements/NICE Deployment Manager



Test Name Actual Results Expected Values Status
NDM Admin User (administrator): User has Log on as a service right WIN-72RR8B82XJX\administrator administrator Passed



Security Requirements/Windows User Rights



Test Name Actual Results Expected Values Status
Log on as a service WIN-72RR8B82XJX\administrator administrator Passed



Software Requirements/General



Test Name Actual Results Expected Values Status
.NET Framework Version 2.0 SP2,
3.0 SP2,
3.5 SP1,
4 3.5 SP1,
4 Passed
Default network shares exists No missing network shares ADMIN$,
IPC$ Passed
Internet Explorer Version 7 Minimum : 6 Passed
Language for non-Unicode programs English/United States English/United States Passed
Operating System Language English/United States English/United States Passed
Operating System Version Windows Server 2008 Enterprise SP2 Windows Server 2008 Standard SP2,
Windows Server 2008 Enterprise SP2
Information: Certified Servers Guide Passed
Regional settings (standards and formats) English/United States English/United States Passed
Windows Installer Version 4.5 Minimum : 4.5 Passed


Software Requirements/Hotfixes



Test Name Actual Results Expected Values Status
Prohibited Hotfixes KB928365,
KB928366,
KB933854 Passed



Software Requirements/Services



Test Name Actual Results Expected Values Status
Application Experience Auto/Running Auto/Running,
Manual/Running Passed
Application Host Helper Service Auto/Running Auto/Running Passed
IIS Admin Service Auto/Running Auto/Running Passed
Message Queuing Auto/Running Auto/Running Passed
Net.Pipe Listener Adapter Auto/Running Auto/Running Passed
Net.Tcp Listener Adapter Auto/Running Auto/Running Passed
Net.Tcp Port Sharing Service Auto/Running Auto/Running,
Auto/Paused,
Auto/Stopped,
Manual/Running,
Manual/Paused,
Manual/Stopped Passed
Remote Registry Auto/Running Auto/Running,
Manual/Running Passed
SNMP Service Auto/Running Auto/Running Passed
Windows Management Instrumentation Auto/Running Auto/Running Passed
Windows Process Activation Service Manual/Running Manual/Running Passed
World Wide Web Publishing Service Auto/Running Auto/Running Passed


Software Requirements/SQL Server



Test Name Actual Results Expected Values Status
SQL Server Version No Microsoft SQL Server installed on this server Microsoft SQL Server 2008 Standard Edition SP1,
Microsoft SQL Server 2008 Standard Edition SP2,
Microsoft SQL Server 2008 R2 Standard Edition,
No Microsoft SQL Server installed on this server Passed



Software Requirements/System Virtualization Compatibility


Test Name Actual Results Expected Values Status
NDM: Supported environment VMWare Hyper-V,
VMware Passed
NICE Sentinel: Supported environment VMWare Hyper-V,
VMware Passed


Software Requirements/Windows Roles and Features


Test Name Actual Results Expected Values Status
Application Server Foundation No missing components Application Server\Application Server Foundation Passed
Application Server related No missing components Application Server\COM+ Network Access,
Application Server\Windows Process Activation Service Support\Message Queuing Activation Passed
SNMP Services No missing components SNMP Services\SNMP Service Passed
Web Server (IIS) related No missing components Web Server (IIS)\Web Server\Common HTTP Features\Static Content,
Web Server (IIS)\Web Server\Common HTTP Features\Default Document,
Web Server (IIS)\Web Server\Common HTTP Features\HTTP Errors,
Web Server (IIS)\Web Server\Common HTTP Features\HTTP Redirection,
Web Server (IIS)\Web Server\Application Development\ASP.NET,
Web Server (IIS)\Web Server\Application Development\.NET Extensibility,
Web Server (IIS)\Web Server\Application Development\ASP,
Web Server (IIS)\Web Server\Application Development\ISAPI Extensions,
Web Server (IIS)\Web Server\Application Development\ISAPI Filters,
Web Server (IIS)\Web Server\Health and Diagnostics\HTTP Logging,
Web Server (IIS)\Web Server\Health and Diagnostics\Request Monitor,
Web Server (IIS)\Web Server\Security\Windows Authentication,
Web Server (IIS)\Web Server\Security\Request Filtering,
Web Server (IIS)\Web Server\Performance\Static Content Compression,
Web Server (IIS)\Management Tools\IIS Management Console,
Web Server (IIS)\Management Tools\IIS 6 Management Compatibility\IIS 6 Metabase Compatibility,
Web Server (IIS)\Management Tools\IIS 6 Management Compatibility\IIS 6 WMI Compatibility,
Web Server (IIS)\Management Tools\IIS 6 Management Compatibility\IIS 6 Scripting Tools,
Web Server (IIS)\Management Tools\IIS 6 Management Compatibility\IIS 6 Management Console Passed




SMB Server



Applications Suite, CTI Components, Data Mart, Database, Interactions Center, Reporter, VoIP Logger


Communication Tests



Test Name Actual Results Expected Values Status
From: Database To: Database [TCP:192.168.1.216:1433] Connection Established Connection Established Passed
From: Database To: Database [UDP:192.168.1.216:1434] Connection Established Connection Established Passed
From: Applications Suite To: NICE Sentinel [UDP:192.168.1.228:162] Connection Established Connection Established Passed
From: Applications Suite To: VoIP Logger [UDP:192.168.1.216:2000] Connection Established Connection Established Passed
From: Applications Suite To: VoIP Logger [UDP:192.168.1.216:2012] Connection Established Connection Established Passed
From: Applications Suite To: Database [TCP:192.168.1.216:1433] Connection Established Connection Established Passed
From: Applications Suite To: Database [UDP:192.168.1.216:1434] Connection Established Connection Established Passed
From: Applications Suite To: Interactions Center [TCP:192.168.1.216:62069] Connection Established Connection Established Passed
From: Applications Suite To: Data Mart [TCP:192.168.1.216:2383] Connection Established Connection Established Passed
From: Applications Suite To: Interactions Center [TCP:192.168.1.216:62051] Connection Established Connection Established Passed
From: Applications Suite To: Interactions Center [TCP:192.168.1.216:62065] Connection Established Connection Established Passed
From: Applications Suite To: Interactions Center [TCP:192.168.1.216:62062] Connection Established Connection Established Passed
From: Applications Suite To: Applications Suite [TCP:192.168.1.216:62071] Connection Established Connection Established Passed
From: Applications Suite To: Applications Suite [TCP:192.168.1.216:62079] Connection Established Connection Established Passed
From: Applications Suite To: Applications Suite [TCP:192.168.1.216:62088] Connection Established Connection Established Passed
From: Applications Suite To: Applications Suite [TCP:192.168.1.216:62123] Connection Established Connection Established Passed
From: Interactions Center To: NICE Sentinel [UDP:192.168.1.228:162] Connection Established Connection Established Passed
From: Interactions Center To: VoIP Logger [UDP:192.168.1.216:2000] Connection Established Connection Established Passed
From: Interactions Center To: VoIP Logger [UDP:192.168.1.216:2012] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:4500] Connection Established Connection Established Passed
From: Interactions Center To: Database [TCP:192.168.1.216:1433] Connection Established Connection Established Passed
From: Interactions Center To: Database [UDP:192.168.1.216:1434] Connection Established Connection Established Passed
From: Interactions Center To: Applications Suite [TCP:192.168.1.216:62072] Connection Established Connection Established Passed
From: Interactions Center To: Applications Suite [TCP:192.168.1.216:62070] Connection Established Connection Established Passed
From: Interactions Center To: Applications Suite [TCP:192.168.1.216:62130] Connection Established Connection Established Passed
From: Interactions Center To: Applications Suite [TCP:192.168.1.216:62141] Connection Established Connection Established Passed
From: Interactions Center To: Applications Suite [TCP:192.168.1.216:62075] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62051] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62221] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62050] Connection Established Connection Established Passed
From: Interactions Center To: Applications Suite [TCP:192.168.1.216:62069] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [UDP:192.168.1.216:5000] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62055] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62069] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62094] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62060] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62061] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62062] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62065] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62066] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62067] Connection Established Connection Established Passed
From: Interactions Center To: Interactions Center [TCP:192.168.1.216:62068] Connection Established Connection Established Passed
From: VoIP Logger To: NICE Sentinel [UDP:192.168.1.228:162] Connection Established Connection Established Passed
From: VoIP Logger To: VoIP Logger [UDP:192.168.1.216:5001] Connection Established Connection Established Passed
From: VoIP Logger To: Applications Suite [TCP:192.168.1.216:62070] Connection Established Connection Established Passed
From: VoIP Logger To: Interactions Center [TCP:192.168.1.216:62094] Connection Established Connection Established Passed
From: Data Mart To: Database [TCP:192.168.1.216:1433] Connection Established Connection Established Passed
From: Data Mart To: Database [UDP:192.168.1.216:1434] Connection Established Connection Established Passed
From: Data Mart To: Applications Suite [TCP:192.168.1.216:62070] Connection Established Connection Established Passed
From: Data Mart To: Applications Suite [TCP:192.168.1.216:62130] Connection Established Connection Established Passed
From: Any Server To: NICE Deployment Manager [TCP:192.168.1.228:62302] Connection Established Connection Established Passed


CTI Requirements/Cisco TAPI/CTI Server



Test Name Actual Results Expected Values Status
Connect to PBX - Cisco TAPI Connection Establish Connection Establish Passed



CTI Requirements/Cisco TAPI/Devices



Test Name Actual Results Expected Values Status
Verify Device Number: 1002 of Type: EXT Monitor Succeed Monitor Succeed Passed
Verify Device Number: 1003 of Type: EXT Monitor Succeed Monitor Succeed Passed
Verify Device Number: 1005 of Type: EXT Monitor Succeed Monitor Succeed Passed
Verify Device Number: 1010 of Type: EXT Monitor Succeed Monitor Succeed Passed
Verify Device Number: 1011 of Type: EXT Monitor Succeed Monitor Succeed Passed
Verify Device Number: 1014 of Type: EXT Monitor Succeed Monitor Succeed Passed
Verify Device Number: 1017 of Type: EXT Monitor Succeed Monitor Succeed Passed
Verify Device Number: 1019 of Type: EXT Monitor Succeed Monitor Succeed Passed
Verify Device Number: 1020 of Type: EXT Monitor Succeed Monitor Succeed Passed


Hardware Requirements



Test Name Actual Results Expected Values Status
CD-ROM/DVD Drive true true Passed
CPU Count and Speed Manuf Intel, LogicUnits 8, Speed 2660 Manuf Intel, LogicUnits 8, Speed 2530,
Manuf AMD, LogicUnits 8, Speed 2600 Passed
CPU Count, CacheSize and FSB Manuf Intel, LogicUnits 8, CacheSize 0, FSB 6400 Manuf Intel, LogicUnits 8, CacheSize 8, FSB 1066,
Manuf AMD, LogicUnits 8, FSB 1000 Informative
CPU Full Name Intel(R) Xeon(R) CPU X5650 @ 2.67GHz Informative
Internal Memory (RAM) Size, GB 4 Minimum : 4 Passed
Network Interface Duplex Mode Full
This test can't be validated as the target machine is hosted on a virtual environment. Full Warning
Network Interface Number 2 Minimum : 2 Passed
Network Interface Speed, Mbps 100
This test can't be validated as the target machine is hosted on a virtual environment. Minimum : 100 Warning
Platform Name VMware, VMware Virtual Platform Informative


Partitioning Requirements



Test Name Actual Results Expected Values Status
Partition C: FS NTFS, Total 51 Total 50, FS NTFS
Information: Certified Servers Guide Passed
Partition D: FS NTFS, Free 101 Free 101, FS NTFS
Information: Certified Servers Guide Passed
Partition E: FS NTFS, Free 2 Free 2, FS NTFS
Information: Certified Servers Guide Passed
Partition F: FS NTFS, Free 2 Free 2, FS NTFS
Information: Certified Servers Guide Passed
Partition H: FS Unformatted, Total 193 Total 193, FS Unformatted
Information: Certified Servers Guide Passed


Security Requirements/NICE Deployment Manager



Test Name Actual Results Expected Values Status
NDM Admin User (WIN-RPBCN0VQ1KH\Administrator): User has Log on as a service right WIN-RPBCN0VQ1KH\Administrator WIN-RPBCN0VQ1KH\Administrator Passed



Security Requirements/NTFS Settings



Test Name Actual Results Expected Values Status
NICE user (administrator): %AllUsersProfile% Full Control,
Modify,
Read & Execute,
Read,
Write Read & Execute Passed
NICE user (administrator): %SystemRoot%\assembly Full Control,
Modify,
Read & Execute,
Read,
Write Read & Execute Passed
NICE user (administrator): %SystemRoot%\Microsoft.NET\Framework Modify,
Read & Execute,
Read,
Write Read,
Write,
Modify Passed
NICE user (administrator): %SystemRoot%\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files Full Control,
Modify,
Read & Execute,
Read,
Write Read,
Write,
Modify Passed
NICE user (administrator): %SystemRoot%\system32 Modify,
Read & Execute,
Read,
Write Read & Execute Passed
NICE user (administrator): %SystemRoot%\WinSxS Read & Execute,
Read Read & Execute Passed


Security Requirements/Services Settings



Test Name Actual Results Expected Values Status
COM+ Event System NT AUTHORITY\LocalService NT AUTHORITY\LocalService Passed
Cryptographic Services NT Authority\NetworkService NT Authority\NetworkService Passed
DCOM Server Process Launcher LocalSystem LocalSystem Passed
DNS Client NT AUTHORITY\NetworkService NT AUTHORITY\NetworkService Passed
Event Log NT AUTHORITY\LocalService NT AUTHORITY\LocalService Passed
IIS Admin Service LocalSystem LocalSystem Passed
Net Logon LocalSystem LocalSystem Passed
Network Connections LocalSystem LocalSystem Passed
Plug and Play LocalSystem LocalSystem Passed
Protected Storage LocalSystem LocalSystem Passed
Remote Procedure Call (RPC) NT AUTHORITY\NetworkService NT AUTHORITY\NetworkService Passed
Security Accounts Manager LocalSystem LocalSystem Passed
Server LocalSystem LocalSystem Passed
SNMP Service LocalSystem LocalSystem Passed
System Event Notification LocalSystem LocalSystem Passed
TCP/IP NetBIOS Helper NT AUTHORITY\LocalService NT AUTHORITY\LocalService Passed
Windows Installer LocalSystem LocalSystem Passed
Windows Time NT AUTHORITY\LocalService NT AUTHORITY\LocalService Passed
Workstation NT AUTHORITY\LocalService NT AUTHORITY\LocalService Passed
World Wide Web Publishing Service LocalSystem LocalSystem Passed


Security Requirements/User Account Control



Test Name Actual Results Expected Values Status
Admin Approval Mode for the Built-in Administrator account Disable Disable Passed
Behavior of the elevation prompt for administrators in Admin Approval Mode Elevate without prompting Elevate without prompting Passed
Detect application installations and prompt for elevation Disable Disable Passed


Security Requirements/Users Membership



Test Name Actual Results Expected Values Status
NICE user (administrator): Account belongs to Administrators WIN-RPBCN0VQ1KH\Administrator WIN-RPBCN0VQ1KH\administrator Passed



Security Requirements/Windows User Rights



Test Name Actual Results Expected Values Status
Act as part of the operating system WIN-RPBCN0VQ1KH\administrator WIN-RPBCN0VQ1KH\administrator Passed
Adjust memory quotas for a process WIN-RPBCN0VQ1KH\administrator WIN-RPBCN0VQ1KH\administrator Passed
Bypass traverse checking WIN-RPBCN0VQ1KH\administrator WIN-RPBCN0VQ1KH\administrator Passed
Log on as a batch job WIN-RPBCN0VQ1KH\administrator WIN-RPBCN0VQ1KH\administrator Passed
Log on as a service WIN-RPBCN0VQ1KH\administrator WIN-RPBCN0VQ1KH\administrator Passed
Replace a process-level token WIN-RPBCN0VQ1KH\administrator WIN-RPBCN0VQ1KH\administrator Passed


Software Requirements/General



Test Name Actual Results Expected Values Status
.NET Application Pool Managed Runtime Version 2.0 2.0 Passed
.NET Framework Version 2.0 SP2,
3.0 SP2,
3.5 SP1,
4 3.5 SP1,
4 Passed
Default network shares exists No missing network shares ADMIN$,
IPC$ Passed
Internet Explorer Version 7 Minimum : 6 Passed
Operating System Language English/United States English/United States Passed
Operating System Version Windows Server 2008 Enterprise SP2 Windows Server 2008 Standard SP2,
Windows Server 2008 Enterprise SP2
Information: Certified Servers Guide Passed
Windows Installer Version 4.5 Minimum : 4.5 Passed


Software Requirements/Hotfixes



Test Name Actual Results Expected Values Status
Prohibited Hotfixes KB928365,
KB928366,
KB933854 Passed



Software Requirements/Services



Test Name Actual Results Expected Values Status
Application Experience Auto/Running Auto/Running,
Manual/Running Passed
Application Host Helper Service Auto/Running Auto/Running Passed
IIS Admin Service Auto/Running Auto/Running Passed
Net.Pipe Listener Adapter Auto/Running Auto/Running Passed
Net.Tcp Listener Adapter Auto/Running Auto/Running Passed
Net.Tcp Port Sharing Service Auto/Running Auto/Running,
Auto/Paused,
Auto/Stopped,
Manual/Running,
Manual/Paused,
Manual/Stopped Passed
Remote Registry Auto/Running Auto/Running,
Manual/Running Passed
Simple Mail Transfer Protocol (SMTP) Auto/Running Auto/Running,
Manual/Running Passed
SNMP Service Auto/Running Auto/Running Passed
Windows Management Instrumentation Auto/Running Auto/Running Passed
Windows Process Activation Service Manual/Running Manual/Running Passed
World Wide Web Publishing Service Auto/Running Auto/Running Passed


Software Requirements/SQL Server



Test Name Actual Results Expected Values Status
DB SQL Server Connectivity Method No Microsoft SQL Server installed on this server Informative
DB SQL Server Version No Microsoft SQL Server installed on this server Microsoft SQL Server 2008 Standard Edition SP1,
Microsoft SQL Server 2008 Standard Edition SP2,
Microsoft SQL Server 2008 R2 Standard Edition Passed
DM SQL Server Connectivity Method No Microsoft SQL Server installed on this server Informative
DM SQL Server Version No Microsoft SQL Server installed on this server Microsoft SQL Server 2008 Standard Edition SP1,
Microsoft SQL Server 2008 Standard Edition SP2,
Microsoft SQL Server 2008 R2 Standard Edition Passed
SQL Server Name No Microsoft SQL Server installed on this server Informative


Software Requirements/System Virtualization Compatibility


Test Name Actual Results Expected Values Status
Applications Suite: Supported environment VMWare Hyper-V,
VMware Passed
CTI Components: Supported environment VMWare Hyper-V,
VMware Passed
Data Mart: Supported environment VMWare Hyper-V,
VMware Passed
Database: Supported environment VMWare Hyper-V,
VMware Passed
Interactions Center: Supported environment VMWare Hyper-V,
VMware Passed
Reporter: Supported environment VMWare Hyper-V,
VMware Passed
VoIP Logger: Supported environment VMWare VMware Passed


Software Requirements/Windows Roles and Features


Test Name Actual Results Expected Values Status
Application Server Foundation No missing components Application Server\Application Server Foundation Passed
Application Server related No missing components Application Server\Web Server (IIS) Support,
Application Server\COM+ Network Access,
Application Server\TCP Port Sharing,
Application Server\Windows Process Activation Service Support\HTTP Activation,
Application Server\Windows Process Activation Service Support\TCP Activation,
Application Server\Distributed Transactions\Incoming Remote Transactions,
Application Server\Distributed Transactions\Outgoing Remote Transactions Passed
BITS Server Extensions No missing components BITS Server Extensions Passed
SMTP Server No missing components SMTP Server Passed
SNMP Services No missing components SNMP Services\SNMP Service Passed
Web Server (IIS) related No missing components Web Server (IIS)\Web Server\Common HTTP Features\Static Content,
Web Server (IIS)\Web Server\Common HTTP Features\Default Document,
Web Server (IIS)\Web Server\Common HTTP Features\Directory Browsing,
Web Server (IIS)\Web Server\Common HTTP Features\HTTP Errors,
Web Server (IIS)\Web Server\Common HTTP Features\HTTP Redirection,
Web Server (IIS)\Web Server\Application Development\ASP.NET,
Web Server (IIS)\Web Server\Application Development\.NET Extensibility,
Web Server (IIS)\Web Server\Application Development\ISAPI Extensions,
Web Server (IIS)\Web Server\Application Development\ISAPI Filters,
Web Server (IIS)\Web Server\Health and Diagnostics\HTTP Logging,
Web Server (IIS)\Web Server\Health and Diagnostics\Logging Tools,
Web Server (IIS)\Web Server\Health and Diagnostics\Request Monitor,
Web Server (IIS)\Web Server\Health and Diagnostics\Tracing,
Web Server (IIS)\Web Server\Security\Basic Authentication,
Web Server (IIS)\Web Server\Security\Windows Authentication,
Web Server (IIS)\Web Server\Security\Digest Authentication,
Web Server (IIS)\Web Server\Security\Client Certificate Mapping Authentication,
Web Server (IIS)\Web Server\Security\IIS Client Certificate Mapping Authentication,
Web Server (IIS)\Web Server\Security\URL Authorization,
Web Server (IIS)\Web Server\Security\Request Filtering,
Web Server (IIS)\Web Server\Security\IP and Domain Restrictions,
Web Server (IIS)\Web Server\Performance\Static Content Compression,
Web Server (IIS)\Web Server\Performance\Dynamic Content Compression,
Web Server (IIS)\Management Tools\IIS Management Console,
Web Server (IIS)\Management Tools\IIS Management Scripts and Tools,
Web Server (IIS)\Management Tools\Management Service,
Web Server (IIS)\Management Tools\IIS 6 Management Compatibility\IIS 6 Metabase Compatibility,
Web Server (IIS)\Management Tools\IIS 6 Management Compatibility\IIS 6 WMI Compatibility,
Web Server (IIS)\Management Tools\IIS 6 Management Compatibility\IIS 6 Scripting Tools,
Web Server (IIS)\Management Tools\IIS 6 Management Compatibility\IIS 6 Management Console Passed
***************************************************************************************************************

 

[nice12345]

can you check this port 62301 on voip loggerany firewall blockings? net.tcp://192.168.1.216:62301 see it listed. this error refers to a timeout/no response. can you check logs on Voip logger for any issues i notice in srt this port is not part of test.

also NDM/nim 4.1 what UP is it on as see a number of resolved issues with NDM in latest update