NCFW In LD 23

[lynmar]

I set up a dummy ACD group to forward to an external number but somehow I'm getting a recording from AT&T. In load 23 I programmed a ACD group and in the NCFW parameter I programmed in a 9 then the full external number but it's not going through. What am I doing wrong? I can forward a internal phone here and forward it to an external number with no problem.

 

[coniglio]

so now the mystery is why is LynMar only getting that AT&T recording when he calls INTO the ACD DN from outside, but if he's at his desk calling the ACD DN he is able to connect to the phone number he programmed as his NCFW? Please confirm, LynMar, that this is what's happening. thank you.

 

[hawks]

When you get the recording try putting in one of your extensions and see what happens. Are we sure that the DID is hitting that ACD que?

 

[lynmar]

Yes I can call the extention internally and it dials the number no problem, it's when I'm calling outside in that it doesn't work. But like I said, I can forward my extension to this number and it works when I call in to my extention? But how does wdhb have his working I wonder? Also, I can forward someone to the 4 digit extension and they get forwaded correctly.

 

[coniglio]

LynMar is getting his internal operator when he dials this DID (ACD DN) directly. Why is the internal operator intercepting this call? If LynMar TRANSFERS a call to the DID ACD DN you get the number on the far end.

 

[Nortellian]

Just to make sure you were using the right acod. Ld 90 prt npa see what rli than ld 86 and prt your rli than 21 and prt your route. I'm just surprised the acod way didn't work.

If you really want to experiment if above doesn't work change your extt and trnk settings to yes and see if ncfw works but I don't recommend leaving them this way.

Good Luck.

 

[hawks]

No what I'm saying is after you dial in from the outside and get the recording then try to dial another extension that is working. All I'm trying to see is if we ever actually leave your system.

 

[geirendre]

Maby it's possible to see what's happening by doing a trace in LD 80, and see what digits the switch sends to the CO?

 

[lynmar]

I was using the wrong ACOD but even when I changed it this still didn't work. When I use the ACOD then the number I get a fast busy. I've yet to still try the extt and trnk settings.

 

[Nortellian]

sorry i meant trnx and extt.

 

[lynmar]

Good Morning everyone! OK, back to ACD. I just changed the trnx and extt to yes but that didn't make a difference. I can still dial the ACDN internally and it calls out no problems, even transfer someone from the outside to the ACDN and that also goes out fine. When I tried it just now the call is defaulting to the receptionist, it shows my main number and the ACDN on her display.

 

[coniglio]

the DID ACD DN is somehow getting intercepted by your attendant when you call this DID ACD DN directly as an outside call, but if someone calls you on your own ext. and you transfer them to this DID ACD DN they get the far end, correct? and when you yourself dial this four-digit DID ACD DN yinternally ou're also getting the far end?

 

[johnpoole]

check the ncos on you inbound trunks, if the ncos is not high enough to make the an outbound call it's blocked.

john poole
bellsouth business
columbia,sc

 

[coniglio]

here's LynMar's INT treatment:
INT_DATA
ACCD OVF OVF OVF OVF
CTVN OVF OVF OVF OVF
MBNR OVF OVF OVF OVF
CTRC OVF NAP OVF NAP
CLDN NAP OVF NAP NAP
NINV OVF OVF OVF ATN
NITR OVF OVF OVF ATN
NRES OVF OVF OVF ATN
NBLK OVF OVF OVF ATN
RCLE ATN OVF ATN ATN
since the call intercepts to the attendant when dialed directly I'm thinking it has something to do with the BARS after all.