Hi Guys,
Hopefully find out what i missed""
I ve set up an acdn number on cs1k and have its ncfw pointed to an external celular number ...
So call goes to ivr then forwarded to cdn number, skillset on aacc .On ochestraton designer , i use the ROUTE CALL cmd to forward this call to that acdn and finally forwarded to an external number , so there i am experience a strange issue,the call has been forwarded but it comes with a short ring and user never have the chance to pick up.
ACDN 1216
TYPE ACD
CUST 0
ACDN 1216
MWC YES
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW xxxxxxxx
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT
RTQO NRD
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML YES
RDNA NO
LABEL_KEY0 NO
ACNT
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
CCBA NO
SIPQ NO
IVR NO
TRDN NONE
OBSC NO
OBPT 5
CWNT NONE
---
Orchestration Designer
IF OUT OF SERVICE Skillset
THEN
ROUTE CALL 1216
END IF
Thanks !
Hopefully find out what i missed""
I ve set up an acdn number on cs1k and have its ncfw pointed to an external celular number ...
So call goes to ivr then forwarded to cdn number, skillset on aacc .On ochestraton designer , i use the ROUTE CALL cmd to forward this call to that acdn and finally forwarded to an external number , so there i am experience a strange issue,the call has been forwarded but it comes with a short ring and user never have the chance to pick up.
ACDN 1216
TYPE ACD
CUST 0
ACDN 1216
MWC YES
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW xxxxxxxx
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT
RTQO NRD
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML YES
RDNA NO
LABEL_KEY0 NO
ACNT
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
CCBA NO
SIPQ NO
IVR NO
TRDN NONE
OBSC NO
OBPT 5
CWNT NONE
---
Orchestration Designer
IF OUT OF SERVICE Skillset
THEN
ROUTE CALL 1216
END IF
Thanks !