Sorry if this has already been posted before.
Agent Desktop
Issue: The only button that is active is the Originate button and it is functional. Also the "NCCT Error Log" is logging EventID 1036.
Example:
Event Type: Warning
Event Source: CCT Server
Event Category: Configuration
Event ID: 1036
Date: 10/7/2010
Time: 4:45:57 PM
User: N/A
Computer: CCM001
Description:
2 Contact Center Users (1202, 1132) mapped to CCT user do not exist in the CMF.
----------------------------------
CONTEXT: Session: domain\domainaccount @ 172.2.2.27:1282, Session
For more information, see Help and Support Center at
Restarting the "NCCT Server" service resolved this issue for our site.
Agent Desktop
Issue: The only button that is active is the Originate button and it is functional. Also the "NCCT Error Log" is logging EventID 1036.
Example:
Event Type: Warning
Event Source: CCT Server
Event Category: Configuration
Event ID: 1036
Date: 10/7/2010
Time: 4:45:57 PM
User: N/A
Computer: CCM001
Description:
2 Contact Center Users (1202, 1132) mapped to CCT user do not exist in the CMF.
----------------------------------
CONTEXT: Session: domain\domainaccount @ 172.2.2.27:1282, Session
For more information, see Help and Support Center at
Restarting the "NCCT Server" service resolved this issue for our site.