noclue3com
IS-IT--Management
We have a need to route our customer service calls to a different location. We do not want to route the entire 800 number, only calls to option 4. Auto-attendant option 4 currently goes to a hunt group on ext 451. I either need to figure out how to forward the hunt group or figure out how to change option 4 to redirect to an external number. I have NO knowledge of the 3com phone system but have been digging around in administrator. I have been digging around in on-line manuals which says I should be able to change the auto-attendant for option 4 to single digit transfer but then I must alter Table 2. This is where I get lost. Any help would be greatly appreciated.