Name/number display across CCIS problem

[phadobas]

I have a set of pbx-s CCIS-d together as follows:
IPS2000---ICS2400---SV8500---IPS2000.
When I call over from the first IPS2000 to the last one, I do see the caller's extension and name. When I call from the first IPS2000 to the SV8500, it doesn't show the name/number.
When I call from the last IPS to the ICS2400 it doesn't show the name/number. When I call from the last IPS to the SV8500, it does show the name/number.

So, first to last IPS2000 DOES work, meaning the name/number information is there the whole route. Yet, under certain circumstances, it doesn't show on the called terminal's screen. Any idea what to look at?

 

[belevedere]

Check the CCIS trunk route data.
CDN 43 = 1
50 = 1
112 = 1
A card reset may be necessary if you change anything.

 

[phadobas]

I checked into the above suggestion, but all programming was already that way...

 

[belevedere]

Check command A8 in the IPS systems. Make sure that all of the destination point codes are set to the CCIS channel number.
EX: A8>00001>0, 00012>0, etc.
You might also try to up the D channel process timer in CMD A10.

 

[phadobas]

Thank you Belevedere.
I haven't tried you last suggestions yet, but you recommended checking the D channel process timer with command A10. I didn't find command A10 in the Command Manual. I only found command A1 (and then yy=00) or command AAYY, but neither command seems to have anything to do with what you refer to in your post. Can you clarify it? Or is it some undocomented command? Or I just have some old version of the Command Manual?

 

[belevedere]

My apologies, it's CMD A710. The default value is 6 sec. Try setting it to 10 sec. A CCIS card reset is usually required afterward.