Name Display 2

[lsmyn]

m2616 I programmed keys with DID's and the matching Company name, so depending on which # is called, receptionist can answer in that company name when it is called.

But no name is appearing on the screen, the phone just rings??

DES FRNDSK
TN 007 0 00 00
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 7095
TGAR 15
LDN NO
NCOS 1
SGRP 0
RNPG 2
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBA WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD OCBD FLXD FTTU MCBN
CPND_LANG ENG
RCO 0
HUNT 3565
LHK 2
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 3555 0 MARP
01 SCR 3631 0 MARP
CPND
NAME Law Ofc Mary Wittle
XPLN 24
DISPLAY_FMT FIRST,LAST
02 SCR 6528 0 MARP
CPND
NAME Pools Are Us
XPLN 24
DISPLAY_FMT FIRST,LAST
03 SCR 6529 0 MARP
CPND
NAME Bogan Muns & Muns
XPLN 24
DISPLAY_FMT FIRST,LAST
04 TRN
05 CFW 16 3565

 

[PMcCallum50]

I would set up an IDC table for the incoming calls on the inbound route. The IDC entries would be the same but that allows you to then go to ld 95 cpnd and define the names by IDC table and entry. Then when a call comes in on the route, the IDC table is referenced, which then has a CPND assigned and displays the inbound CPND information. I think the way it is setup now will only show the names when that phone makes a call to other internal extensions.

 

[Nortellian]

the display would show who is calling not which number or company they called. The receptionist could have a list on their desk showing which key corresponds to which company name.

 

[PMcCallum50]

Little confused, I setup IDC entrries all the time. We have a web site that list several hundred products. The caller dials a toll free number and enters the 4 digit code. We get the 4 digits and using IDC and CPND, our acd agents will see the caller's number along with the CPND of the Product from the 4 digit code. We have also set this up on our LEC DID routes for those who direct dial into the PBX. The extension they dial, with an IDC and CPND, will show the caller id and the CPND of the IDC entry. Would this not allow every call (in the example) for 3631 to show properly on any of the keys in hunt (if the 3631 line was already in use)? Thanks

 

[PMcCallum50]

Took my 3rd phone which has ext 6888 as key 0. ld 49 chg idc 0 for 6888 to 6888. went to ld 95, name, new, at dcno entered my 0 and at idc entered 6888, system prompted name and i entered Tek Tips. I then called from my 1st phone NPA-NXX-68888 and the 3rd phone rang and displayed Tek Tips -6888.
When i call from the 3rd phone to the 1st phone, it does not show Tek Tips, it shows my name and 4 digit extension.
I made this brief, i know the perils of making changes to idc tables while assigned to a working route, so we have 2 idc tables per route (active inactive)

 

[lsmyn]

PMcCallum50:

Ive done the Ld 49 and ld 95 entries, however still no name display, Ive got cpna in cls.

In LD 95, you say idc=6888, however 0-254 is valid.

Am I doing something wrong here ?

 

[coniglio]

try making cls DNDD instead of DNDA.

 

[lsmyn]

No Luck with DNDD either.

Here is my LD 95 and LD 49, and the phone:





LD 95 :
prt
TYPE name
CUST 0
PAGE
DIG
DN 3904

DN 3904
TYPE SL1/MIX
NAME LS
XPLN 24
DISPLAY_FMT FIRST,LAST

DN ****

OVL000

>ld 49
REQ prt
TYPE idc
CUST 0
DCNO

DCNO 0
IDGT CDGT
3904 3904
7025 3505

REQ: prt
TYPE: tn
TYPE TNB


TN 8 4
DATE
PAGE
DES

DES PRO2
TN 008 0 00 04
TYPE 3904
CDEN 8D
CUST 0
KBA 2
FDN 7095
TGAR 15
LDN NO
NCOS 1
SGRP 0
RNPG 2
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR PUA MTD FND HTD ADD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMA LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 3550
LHK 0
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 3332 0 MARP
01 SCR 3366 0 MARP
02 SCR 3367 0 MARP
03 SCR 3904 0 MARP
CPND
NAME LS
XPLN 24
DISPLAY_FMT FIRST,LAST
04 ADL 16 94078353602
05 ADL 28 93212315243
06 ADL 28 93212316004
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 4 3901
20 RGA
21
22 RNP
23
24 PRS
25 CHG
26 CPN
27

 

[coniglio]

this phone is still DNDA. Did you change it to DNDD and then change it back?

 

[lsmyn]

Yes.... changed it back, no go either way.

 

[coniglio]

it sounds like you're not seeing what you're looking for when the call terminates on a key besides key zero. If so, try changing your CLS from ADD to TDD. then if key 0 is busy and another call comes in the caller ID will update automatically. Hope this helps.

 

[lsmyn]

Youre onto something.... with tdd , at least now I am seeing 8000-2-3904, still no name but now some digits appear.

 

[PMcCallum50]

Couple of things - Your incoming route must specify the IDC table you will be using.
Next, the IDC table (DCNO 0) should have the following:
3631 3631
6528 6528
6529 6529
Last, ld 95, new, name, hit enter until you get DCNO, enter 0, then at IDC, enter 3631 (or 6528 or 6529) and type the corresponding name entries to each idc.
Essentially, here's what will occur, a call coming in with 3631 will reference the idc table on that route. With 3631 as an entry, it will look at ld 95 for the name to display when the call is presented on key 1 for 3631 etc.

 

[lsmyn]

Here is my LD 95, I just re-entered:

REQ new
TYPE name
CUST 0
DIG
DN
DCNO 0
IDC 3904
NAME ABC Company
XPLN 24
DISPLAY_FMT
IDC
DCNO

MEM AVAIL: (U/P): 1246586 USED U P: 90579 55474 TOT: 1392639
DISK RECS AVAIL: 435


BUT WHEN I DIAL THE # (FROM A CELL PHONE), DISPLAY STILL SHOWS 8000-2-3904... STILL NO NAME.

IS IT POSSIBLE MY iNCOMING ROUTE DOES NOT MATCH UP TO THE IDC TABLE? WHERE DO I CHECK THAT?

i ALSO TRIED PLACING 3904 ON KEY 0, BUT SAME RESULTS.


REQ

 

[coniglio]

while looking for something unrelated to your question in LD 16 in my NTP I found something that *MAY* help. Did you set DNAM to YES on the route? The NTP says DNAM (NO) YES which means default is no. This says Display IDC name. Could this be what you're missing? i hope so for your sake.

 

[lsmyn]

Coniglio:

Checkd my rote 0 and dnam=no

Im new with rdb... but can i just do ld16, chg, rdb etc...

if i do that can i just hit ENTER thru all prompts to get to DNAM, or do I need to re-Enter each prompt as it comes up.

Thanks Larry

 

[geirendre]

Yes, you can do a change to the RDB in LD16 "on the fly".
Just step trough the promts till you get to the right one, and enter your value (yes) and continue stepping trough to the end.
Changes are applied as soon as you get to the bottom of the list of promts and get a REQ reply.

 

[PMcCallum50]

Please let us know when you get this working and if it is what you wanted.

Thanks

 

[Reusser]

Also, With TDD you should also have DNDD in the CLS

 

[lsmyn]

$$$$$$$$$$$$$$$ SUCCESS $$$$$$$$$$$$$$$$$$$$

Coniglio and PcMcCallum50, geirendre, et al

Thank You

The last piece was in the RDB DNAM=Yes Mine was defaulted to NO.

Company name is now appearing on display.

This will make alot of people happy here !

Larry