I am having a problem with name display via night mode on a 2250 attcon. If the console is in night, and someone dials 0, the call forwards to the night destination (a 3904 phone) and shows the DN of the originating call--but not the name of the caller. This is a hotel--the guest names aren't following the night forwarding and the front desk wants to see them. Now, when the attcon is in regular day mode--the names display just fine. And if the operator answers the call and transfers it, the name follows and displays just fine.
We have tried everything possible to make the name show and have hit a wall. Any ideas? I'm posting the DN of the originating phone, the night destination phone, and the ATT data.
1) the originating phone
DES 3903
TN 004 0 00 06
TYPE 3903
CDEN 8D
CUST 0
FDN 3085
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 6
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 3085
LHK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3048 0 MARP
CPND
NAME John Smith
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 3148 0 MARP
CPND
NAME John Smith
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCN 3199 0
CPND
NAME FRONT DESK MAIN #
XPLN 23
DISPLAY_FMT FIRST,LAST
03 SCN 3198 0
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 3185
17 TRN
18 AO6
19 CFW 4 3047
20 RGA
21 PRK
22 RNP
23 SCC 0020
24
25
26
27
28
29
30
31
DATE 15 OCT 2007
2) this is the night destination phone
DES 3904
TN 043 0 00 09
TYPE 3904
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 7
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSA-CSI SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 000
LHK 7
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3060 0 MARP
CPND
NAME FRONT DESK
XPLN 23
DISPLAY_FMT FIRST,LAST
01 SCR 3160 0 MARP
CPND
NAME FRONT DESK
XPLN 23
DISPLAY_FMT FIRST,LAST
02 OSN
03 SCR 3199 0 MARP
CPND
NAME FRONT DESK MAIN #
XPLN 23
DISPLAY_FMT FIRST,LAST
04 SCR 3198 0 MARP
05 SCR 3197 0 MARP
06 SCR 3196 0 MARP
07 SCR 3195 0 MARP
08 ADL 16 918004626262
09
10 COS
11 ADL 16 99241700
12
13
14
15
16 MWK 3185
17 TRN
18 AO6
19 CFW 4 3081
20 RGA
21 PRK
22 RNP
23 SCC 0025
24
25
26
27
28
29
30
31
DATE 19 OCT 2007
3) here's the night programming and att info
TYPE NIT_DATA
CUST 00
NIT1 3199
TIM1
NIT2
TIM2
NIT3
TIM3
NIT4
TIM4
ENS NO
TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC1 ITG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 0
NCOS 5
CWUP YES
CWCL 1 2
CWTM 2 8
CWBZ YES YES
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 LD0
ICI 01 DL0
ICI 02 RLL
ICI 03 CFN
ICI 04 INT
ICI 05
ICI 06
ICI 07
ICI 08
ICI 09 LCT
RICI
TN 003 0 00 00
TYPE 2250
CDEN 8D
CUST 0
SGRP 0
SETN 003 0 00 01
ANUM 01
IADN
ALPD NO
SSU 0000
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDD (we've tried changing this to DNDA--doesn't help)
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 EES
KEY 03 COS
KEY 04 SSC 0000
KEY 05 DDL
KEY 06 DPS
KEY 07 ADL 1420#0800
KEY 08 ADL 99570570
KEY 09 ADL 918004626262
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 15 OCT 2007
Thank's!
We have tried everything possible to make the name show and have hit a wall. Any ideas? I'm posting the DN of the originating phone, the night destination phone, and the ATT data.
1) the originating phone
DES 3903
TN 004 0 00 06
TYPE 3903
CDEN 8D
CUST 0
FDN 3085
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 6
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 3085
LHK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3048 0 MARP
CPND
NAME John Smith
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 3148 0 MARP
CPND
NAME John Smith
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCN 3199 0
CPND
NAME FRONT DESK MAIN #
XPLN 23
DISPLAY_FMT FIRST,LAST
03 SCN 3198 0
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 3185
17 TRN
18 AO6
19 CFW 4 3047
20 RGA
21 PRK
22 RNP
23 SCC 0020
24
25
26
27
28
29
30
31
DATE 15 OCT 2007
2) this is the night destination phone
DES 3904
TN 043 0 00 09
TYPE 3904
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 7
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSA-CSI SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 000
LHK 7
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3060 0 MARP
CPND
NAME FRONT DESK
XPLN 23
DISPLAY_FMT FIRST,LAST
01 SCR 3160 0 MARP
CPND
NAME FRONT DESK
XPLN 23
DISPLAY_FMT FIRST,LAST
02 OSN
03 SCR 3199 0 MARP
CPND
NAME FRONT DESK MAIN #
XPLN 23
DISPLAY_FMT FIRST,LAST
04 SCR 3198 0 MARP
05 SCR 3197 0 MARP
06 SCR 3196 0 MARP
07 SCR 3195 0 MARP
08 ADL 16 918004626262
09
10 COS
11 ADL 16 99241700
12
13
14
15
16 MWK 3185
17 TRN
18 AO6
19 CFW 4 3081
20 RGA
21 PRK
22 RNP
23 SCC 0025
24
25
26
27
28
29
30
31
DATE 19 OCT 2007
3) here's the night programming and att info
TYPE NIT_DATA
CUST 00
NIT1 3199
TIM1
NIT2
TIM2
NIT3
TIM3
NIT4
TIM4
ENS NO
TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC1 ITG IDP XLF XBL
FKA MWUD LOA
REA SYA ATDA
ATDN 0
NCOS 5
CWUP YES
CWCL 1 2
CWTM 2 8
CWBZ YES YES
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 LD0
ICI 01 DL0
ICI 02 RLL
ICI 03 CFN
ICI 04 INT
ICI 05
ICI 06
ICI 07
ICI 08
ICI 09 LCT
RICI
TN 003 0 00 00
TYPE 2250
CDEN 8D
CUST 0
SGRP 0
SETN 003 0 00 01
ANUM 01
IADN
ALPD NO
SSU 0000
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDD (we've tried changing this to DNDA--doesn't help)
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 EES
KEY 03 COS
KEY 04 SSC 0000
KEY 05 DDL
KEY 06 DPS
KEY 07 ADL 1420#0800
KEY 08 ADL 99570570
KEY 09 ADL 918004626262
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 15 OCT 2007
Thank's!
