Name display from directory

[thesiscokid]

Hi,

Having trouble with the directory names displayed on screens, we have a large phone book with lots of users however in the directory it is presented as surname, firstname but when they make calls it is displayed on the phone as Initial. Surname. How can I get it to display the same thing as the directory.

Using MCD5 with sharing on.

Thanks for your help in advance

 

[techymitel]

What handsets are you using?

From the docs:

Truncation rules for the display of Phonebook matches are as follows:

When a 20-character display phone (e.g., a 5320, 5312, or 5215 IP Phone) displays a Phonebook match, only the initial of the first name is displayed. The maximum number of digits displayed in a telephone number is seven.

On sets with a 40-character display (e.g., a 5235), no name truncation is performed. Numbers, however, are truncated after 12 digits.

 

[sarond]

Is this system clustered?
You will find if your on the same primary controller name will display correctly but if you are calling across controllers it will be initial.surname.
There is no way to change this, I have had to program entire name in lastname field to get around this.