name change problem Option 81

[ccmjgb]

Hi,

There is a problem with Caller ID on a digital 3903 w/DN 4001 (example). The name change has been performed using ld 95 and when I called DN 4000, the correct name displays on my 3903. When I received a test call from 4001, the correct name displays on my test 3903. However, when ext 4001 makes calls to an analog 500 set w/DN 7001, the name of the previous user of DN 4001 shows up. I called 7001 to make sure that there was no speed dial set-up on that local analog phone that 'may' be interfering with the Caller ID coming from 4001 and there was a speed dial set-up with the previous user's name. This has been cleared from the analog set (DN 7001), but the Caller ID from calls originating at 3903 w/DN 4001 still show up with the previous user's name. So now I bring it to the forum to see if any suggestions can be made to help with this issue.

Thank you!!!!

- Job 38:36

 

[GHTROUT]

Are there two DNs on one of these phones, and the name is coming from line 2?

LD 20 - Print a TNB on each of the phones in question.

LD 95 - OUT the NAME on the DNs in question

LD 95 - NEW the name on the DNs in question.

Changing NAME is known to have bugs. OUTing and NEWing does not have any bugs.

~~
Gene at GHTROUT.com

 

[ccmjgb]

Thank you ghtrout!!!! I had checked into the line 2 possibility earlier and there was no line 2 assigned so that got ruled out... per your advice, I used the Out command and New command instead of Changing Name (which I did use before)... I've asked the site to test it out again and hopefully this will resolve it!!!!

 

[ccmjgb]

quick question: does this Changing name bug cause certain destinations to see updated CallerID and other destinations to recieve the old CallerID... the reason I ask is that so far only 1 phone is displaying incorrect CallerID, the phone I was using displayed everything correctly... just curious as to the nature of the bug... thank you again!