NAM v4.1 HDD failure - location of capabilities file & warranty xchang

[mrdom]

Am assisting folks who lost their NAM on Saturday evening. The hard disk has gone bad, and copying files is very spotty at best - most often returns a I/O error.

Does anyone know where on the HDD the capabilities file(s) are stored? I read another post that suggested c:\access2\runtime\sekur, but the \runtime directory on this hdd is empty. Perhaps another location? They have no backup of the capabilities file, and I thought I might get lucky if I can find it and copy it successfully.

This unit was purchased from AtlasPhones.com with a 1-year warranty. It's still within warranty, so will call tomorrow to see what our options are. Would they be able to send us just a new HDD, or are they going to have to send us a whole unit if we can't get that capabilities file copied successfully? This is an 8-port fiber NAM in question, and the last thing we need is for only 2 of the ports to work.

Any help/advice would be most appreciated.

mrdom

 

[exsmogger]

That sounds like the right location for the sekur file. As you know your NAM will revert to 2 channels on replacing the hard drive. If you bought the NAM as an 8-channel I'd think Atlas would replace the entire unit under their warranty.

Brian Cox

http://www.jandjcommunications.com

 

[mrdom]

Thanks for the reply, Brian. That's exactly what they're going to do, so it will make things much easier. Appreciate the help.

 

[exsmogger]

You're welcome. Be sure to do all your backups after putting the replacement NAM in service.

Brian Cox

http://www.jandjcommunications.com

 

[mrdom]

Yes, indeed! Will be sure that they don't make the same mistake twice!