NAM Emergency Voicemail was deleted, Is there anyway to get it back?

[Eric121508]

Customer has a MICS4.0 with a NAM(NT5B74AAAZ) 8 port.

They recieved a voicemail from a child that said she was trapped somewhere. They called the police, the police came and some how when they went to play them the message it got deleted.

This is an emergency, if anyone knows a way to get deleted VMs off a NAM please let me know!!! I can be reached at seven eight one - three eight nine - six two zero six.

Thank you,

Eric Whitney

 

[curlycord]

No sorry once deleted its gone.

Get phone records from Police/Carrier


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curlycord

http://www.curlycord.com

 

[DBrewsky]

Sorry Eric, no can do.. Once the session has ended all deleted voicemails are gone forever.

 

[curlycord]

Spoke with Eric, seems was late last night so they should be able to source the # without sifting through too many numbers.


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curlycord

http://www.curlycord.com

 

[Mountainbear]

Just A THOUGHt, depending on how serious. Don't NAM's use a hard disk? you may be able to retrieve the message by removing the HD and taking it to a computer geek, although I'm not sure how much info you will get. the better option is most likely phone records.

 

[Eric121508]

Yeah im pretty sure they have a hard drive, but im not sure how you could find the files after the fact... I have them checking the phone records, but they dont know the time of the call. Hopefully it works out...

 

[DBrewsky]

To save space on the HDD, all deleted messages are permanantly removed from the HDD. Even so if you were to get access to an actual message, Nortel uses a proprietary audio format (.vbk) which cannot be played unless you have Unified Messaging, or were able to upload the message to a BCM as a greeting of sort in native encoding.


--DB