NAM Crashes

[salo0920]

Anyone got any ideas on how to troubleshoot a NAM just just stops working? THis guy can run for 1 day or 3 days then it just stops. No AA No VM, F983 reports inactive feature. Unplug and replug the power and all is well again.

This is a fiber based unit V4.0A VM with 8 ports and 16Mb ram video card and NIC. Also, Minuet ACS is installed but not activated.

Thanks in advance.

 

[mnmcomm]

Does it just stop working, or constantly reboot?
I had one that kept rebooting on it's own for no reason. After many tech support calls, it turns out that i had break the seal and open the unit, which really voids the warranty unless you are specifically told to by tech support to do so, and the 4pin power connector was bad. Changed it to another spare one availible inside, and have not had a problem since. My local supplier suggested this remedy, and they said they would warranty it. Mine was the first one like this from this supplier, but they have had 6 other NAMs, last I checked, with the same problem and resolution.

DON'T DO THIS W/O CHECKING W/ TECH SUPPORT AND/OR YOUR SUPPLIER FIRST. Matthew Masi RCDD

 

[hawkflorida]

MnMcomm is right....
Power is one area to look at first that is for sure. Also I would do power troubleshooting by changing your source. If it's on a shared UPS move it to another UPS by it's self. It sounds like you are running a NAM 2G. Be sure to do your programming back up and sekur file backup. This simple procedure can can save you money and headaches. Good luck.
darnold@americaii.com

 

[Guest_imported]

what is the build date of your nam?( what color are the led's on front ) does f-915 work?

 

[hawkflorida]

The following identification table is useful. It can help in identifying problems for troublshooting and upgrades.



NAM 1
NAME ON PLASTICS Applications Module
IBM NAME Batcave
MANUFACTURE DATE May 95-Apr 97
INTERNAL SERIAL NUMBER 7 digits
PROCESSOR 486-33 Mhz
PROCESSOR LAYOUT Backplane
PROCESSOR LED, PORT 80 None
SLOTS 8 ISA
HARD DRIVE LED None
HARD DRIVE SPACE 270, 540 MB
HARD DRIVE PARTITIONS 1
POWER SUPPLY LOCATION Top
MEMORY SLOTS 4 SIMMs
MEMORY INSTALLED 8 on Mod 2/4, 16 Meg on Mod 6/8
VERSION NVM 1.0, 1.1, 1.2, 1.3
MODEM 14.4k starting Jun 96
WARP VER 2.11 then 3.0 in Jun 96
VOICE CARD DVC
ON BOARD NIC No

NAM 2
NAME ON PLASTICS Applications Module II
IBM NAME Riddler
MANUFACTURE DATE Apr 97-Aug 98
INTERNAL SERIAL NUMBER 11 digits starting with 01
PROCESSOR Pentium 100 Mhz
PROCESSOR LAYOUT Small Computer Board (SBC)
PROCESSOR LED, PORT 80 Red
SLOTS 5 ISA, 1 PCI, 1 SBC, 2 shared
HARD DRIVE LED None
HARD DRIVE SPACE 1.2, 2.1 GB
HARD DRIVE PARTITIONS 1
POWER SUPPLY LOCATION Top
MEMORY SLOTS 4 SIMMs
MEMORY INSTALLED 8 on Mod 2/4, 16 Meg on Sept 97
VERSION NVM 2.0,2.1,3.0
MODEM 14.4k then 56k Apr 98
WARP VER 3.0
VOICE CARD DVC & MSBIC
ON BOARD NIC No

NAM 2G
NAME ON PLASTICS Applications Module
IBM NAME Riddler
MANUFACTURE DATE Aug 98-Oct 99
INTERNAL SERIAL NUMBER 11 digits starting with 01
PROCESSOR Pentium 100 Mhz
PROCESSOR LAYOUT SBC
PROCESSOR LED, PORT 80 Red
SLOTS 2 ISA, 1 SBC, 2 shared
HARD DRIVE LED 1
HARD DRIVE SPACE 2.1 GB
HARD DRIVE PARTITIONS 1
POWER SUPPLY LOCATION Bottom right
MEMORY SLOTS 4 SIMMs
MEMORY INSTALLED 16 Meg
VERSION NVM 3.0, 4.0
MODEM 56k
WARP VER 3.0
VOICE CARD MSBIC
ON BOARD NIC As of Jan 99 (DEC2114)

NAM 3G
NAME ON PLASTICS Applications Module
IBM NAME Gotham
MANUFACTURE DATE Oct 99-Present
INTERNAL SERIAL NUMBER 11 digits starting with 03
PROCESSOR Pentium 300/166 Mhz
PROCESSOR LAYOUT SBC
PROCESSOR LED, PORT 80 Green
SLOTS 2 ISA, 1 SBC, 2 Shared
HARD DRIVE LED 2 (1 on top, 1 on Port 80)
HARD DRIVE SPACE 2.1 GB
HARD DRIVE PARTITIONS 1 the 3 in Dec 99
POWER SUPPLY LOCATION Bottom right
MEMORY SLOTS 2 DIMMS
MEMORY INSTALLED 32 Meg
VERSION NVM 4.0
MODEM 56k then 14.4 virtual Dec 99
WARP VER 3.0 then 4.0 Dec 99
VOICE CARD MSBIC
ON BOARD NIC Yes(SIS900)
darnold@americaii.com

 

[Guest_imported]

phiew that was a lot of typing! But...... the 3g has an amd k6 300/166 processor as per tip - 260 apr 01 where I am going by asking about build date, is the sbc switch settings. There was a short time that they came out set to 300 mhz and they should have been set to 166 mhz. then upgraded to 4.04c. post sept 28 99 ( tip 218 jan 00 )

 

[hawkflorida]

I beleive salo0920 mentioned he had 16 meg of RAM, so it can't be a 3G. Said it was 4.0a so I think it's a 2G unless it was ugraded. But that is great information on the SBC settings, West Coaster. darnold@americaii.com

 

[Daveyboy2]

As a NAM is basically a computer with some funky boards, I have found that the hard drive motor within the NAM (same goes with a computer system) will start to go, and that's when it starts to lock up.

There are other problems that may be going on inside - an overheating CPU will freeze up a system, a full hard drive (not a lot of room left on voice mail) will also cause some problems with operating. If the Power Supply fan is shot - it could cause an overheating issue.

Only way to tell is to pop it open (check the warranty) and listen to the hard drive and see if it's spinning or getting any power to it. -= Beer is food! Is it suppertime? =-
If ya like the info on the posts - rate them helpful!