nam 4.1 co-res with cinphony II .0022

[luv2ski]

i have a site where whenever i do a update it takes 10 to 20 tries to get the update to take place if i dont complete the process the system"acd" goes busy...as in agents cant logout,login,catogorize calls,and call just sit in queue.The agents see on phone display "system busy" voice mail "aa,vmboxes,and ccr" works fine...cintech says its because the system is busy it may take a few times to get the update complete screen but they cant explain the system busy.I am scheduling the upgrade to .0027 and i have a logging enhanced os2proc.exe but not gonna get upgraded for 3 to 4 weeks and just looking for any input.
ksu at last release 5.0 xc nam is a brand new 4.1 just replaced and rekeyed from scratch in august of this year.2 pri/dti and about 120 users ..every piece of equipment has been replaced over the last 4 years

Pat Guido
NEXTIRAONE

 

[luv2ski]

let me also add nortel says its not a co-res issue it should work fine and its a cinphony level I not II

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

 

[exsmogger]

The last time I called Cintech for an authorization code the tech told me Nortel would not support co-residency any more. He didn't say it wouldn't work, just that Nortel wouldn't support it. The first thing that comes to mind is maybe adding more RAM would speed things up.

Brian Cox

http://www.jandjcommunications.com

 

[luv2ski]

at 64 ram and nortel said it is a supported nam..i asked and they said it is not an issue with this nam

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[Roldan]

I've heard the same thing from Nortel, they don't deny that the co-res NAM/ACD does work, they just won't support it anymore. What response have you gotten from them, luv2ski? I'm just curious.