NAM 4.1.05 Autoattendant issue

[jsaad]

I have a fiber NAM on a MICS 6.1. All lines are answered by the autoattendant. On an intermittent basis, incoming callers will be sent directly to a mailbox rather than the autoattendant. The mailbox varies. I could call into the system and have no trouble and then one time out of many attempts I will get a mailbox. Any thoughts?

 

[exsmogger]

Check the forward/no answer rings for all sets that ring on incoming calls. This setting needs to be at least 1 ring higher than the AA rings.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[jsaad]

no lines are assigned to ring any telephones. everyone dials 9 and out. all calls answered by the NAM auto attendant.

i only have one phone with 11 lines set to appear for testing (no ring) and that phone doesn't have a mailbox.

i've experienced it myself calling in and it's infrequent.

 

[Splic3d]

I have seen this before and what we think is happening is that the ports are full on the voice mail so that it can't transfer to the phone system but can keep it in the VM and put it to the GMB or Ext VMB. I can not prove this but it is the only thing that makes some sence at the site that having he problem.

 

[exsmogger]

That was going to be my next question. How many ports are active on the NAM? Login to F983, dial 44, press the VIEW button.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[jsaad]

8 port fiber NAM. very light traffic. i would say 1 out of 50 calls doesn't go to the auto attendant but directly to a mailbox.

 

[exsmogger]

I'd have to write it off to an occasional bug.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[Wallysworld]

if there wasn't enough ports on the v/m the system would ring and ring. It wouldn't go to the v/m at all.
Any chance it's bell call answer picking up? All lines are full/the rollover is full and the line providers mialbox is kicking in?

 

[curlycord]

KSU - Make each line private to reception then change them back to public.
NAM - Change each line to not answer, reboot then change back to AA.
Delete all unused mailboxes.






=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[jsaad]

I am still having this trouble. Should I wipe out the NAM and re-program?