N* Flash problem

[v2d]

System: NA-MICS-DR 6.0
Voice Mail N* Flash 2.1.00 VML

Using 7310 f983 voice mail sais "not allowed" when trying to go into AA or CCR. Mail Box Add - Change - Delete works.
Anybody have a solution?
I have already tried to reinstall and have reset database all that works enabled voicemail grouplists etc. but still cant get into AA.

Happy New Year to all

 

[luv2ski]

sounds like you got a flash without aa/ccr need to upgrade to aa version

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[v2d]

Thanx for the quick response, however this unit was operating perfectly with AA & CCR before relocating it to to customers new offices. As a matter of fact before reinstall old AA greetings and CCR were still working, I just couldn't modify them.

 

[wip]

sound like a Flash Lite

Also what was this unit configured on? A CICS? what software? any upgrades in software in the move? If a CICS....the AA of CICS could have been the answer section....

 

[v2d]

System: NA-MICS-DR 6.0

The control unit was moved with the voice mail - no upgrades just de-install and re-install

 

[VencomRob]

try F**xftest
Maybe the feature codes go messed up.
Turn off flash and remove all the F codes.
Then power up the Flash. It will put the right codes in.
You can watch all this with hyperterminal and serial cable.

 

[v2d]

That was one of the first things I tried when Reinstalling the voice mail. I re-entered the feature code range.
In any case F983 is functional because it does allow me to go in and add, changs, or delete mailboxes

 

[lowradiation]

You may need to get new keycodes, or find the old keycodes that were used to add Auto Attendant & CCR

 

[v2d]

I cant imagine how the key codes uninstalled themselves.
In any case I wasnt aware that these units had any sort of key code availability since they are shipped as 2 ports and can be upgraded to 4 port by merely plugging in additional circuit board... no need for key codes

 

[Arr]

v2d,
There was a version of Flash called Flash Light. It was an AA and CCR disabled, mailbox only version. It was designed to go back to back with a CICS using its CCR system.
Available for this was a key code upgrade to make it a complete 2 port Flash. Once upgraded, the Flash Light would only go to 2 port.
It has been known to happen that the Flash Light can dump its key codes when unplugged, reset or experienced power surges/spikes.
So in the above posts, this is what is being considered.

Cheers
PhM

 

[v2d]

Interesting fact which I never knew...
However what's puzzeling me is that I installed this unit originally only about 1 1/2 years ago, and it is in fact a 4 port unit

 

[Arr]

v2d,
I know this is something you have likely checked already, but did you go verify all four channels in maintenance?

PhM

 

[v2d]

Yes I did B1 & B2 DN's are active for 4 ports

 

[luv2ski]

i have had people swap equipment/steal of wall at nite...shitty world we live in aint it.

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[v2d]

I considerd that, but serial # match original unit & feature card that was installed. By the way the voice mail identifies itself as a VML which I assume means large as in 4 ports. Can anyone verify this?

 

[lowradiation]

The 'L' means Light.
Did you buy the unit new or was it a refurb?