My printer cannot load paper anymore

[pmonett]

Hi,

I have an Epson Stylus Color 740 that I bought new at least a year ago.
It has been working fine up to last week. I needed to print a text and the printer somehow managed to fold the paper while drawing it in. I know the page must have had a folded corner or something, but the point is : ever since this incident the "paper jam" warning is blinking constantly and the printer can no longer load any paper.
I have tried Epson's e-support with no result. I have mailed Epson without getting an answer. I have phoned their hot line without anybody picking it up.
There is no bit of the page that has been shredded in the printer, the page came out folded, but intact.
Yet, the printer thinks that there is still a paper jam.

Why ?

 

[apex1x]

The sensors may not have been reset. Try turning the printer off for a few seconds and restarting it.
Check in the printer to see if any other sheets were drawn in and got stuck.
Hit the "online" button or equivalent if it is not already.
~Apex1x
Miller's Law:
You can't tell how deep a puddle is until you step into it.