My Norstar M7310 has a different VM message for lines 2 thru 5 when line 1 is busy. How do I get that message to be the same as the message for line 1, which is a custom recorded after-hours VM message for my company? The message for lines 2-5 is a voicemail recording for a person who is no longer employed at our company, and his extension is no longer in use.
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My Norstar M7310 has a different VM message for lines 2 thru 4 when line 1 is busy
- Thread starter KMPutney
- Start date
To me sounds like the extension is set for lines appear and ring and call forward busy. You will need to turn off call forward busy for that old employee's extension. A technician would be able to do this easily.
- Thread starter
- #3
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- #5
Yeah, tried that. No luck. Can't hear that message on any of the mailboxes I tried. That makes me think that there is an alternate message somewhere in the AA settings. I tried checking all sorts of Greetings, but no luck. I'm really up against a brick wall here. Will keep trying, though. ![[smile]](/data/assets/smilies/smile.gif "[smile] [smile]")
curlycord
Programmer
Is it possible the carrier has a mailbox on your main line?
You might need to give more detail then you have.
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You might need to give more detail then you have.
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- #7
No, I don't think it's the carrier. This was a former employee's voice message; I knew him when he was employed here. I've changed a couple of settings for the Call Forward Busy and Call Forward No Answer, but I haven't checked to see if it works yet. I'm hopeful.
allworxguy
Vendor
Are you sure this is voice mail messages or are they auto-attendant greetings?
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
Marv ccna
Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990
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- #9
phoneguy427
Technical User
Maybe check the personal greetings in the mailboxes, the one tied to caller id, not the prime or alt. One receptionist recorded in that one and it took me a bit to figure that one out.
curlycord
Programmer
Do you know what ext number they used to be?
Check the programming on that phone and delete the mailbox.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
Check the programming on that phone and delete the mailbox.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
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- #12
curlycord
Programmer
To be sure
F983 and log in
MBOX
CHG ( or DEL)
DIR
Press NEXT until you see a mailbox that should not be there and delete it.
General Mailbox 10/100 and System Manager 12/102 are built so check those greetings too.
Once you can assure that all mailboxes in the DIR (directory) are accounted for and their greetings then your issue is not with a mailbox on the system or you have resolved it.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
F983 and log in
MBOX
CHG ( or DEL)
DIR
Press NEXT until you see a mailbox that should not be there and delete it.
General Mailbox 10/100 and System Manager 12/102 are built so check those greetings too.
Once you can assure that all mailboxes in the DIR (directory) are accounted for and their greetings then your issue is not with a mailbox on the system or you have resolved it.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
curlycord
Programmer
Also what vmail system is it?
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
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- #15
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- #16
I have printed out your other instructions (see below), and I will try that when I have a moment. Thanks!
To be sure
F983 and log in
MBOX
CHG ( or DEL)
DIR
Press NEXT until you see a mailbox that should not be there and delete it.
General Mailbox 10/100 and System Manager 12/102 are built so check those greetings too.
Once you can assure that all mailboxes in the DIR (directory) are accounted for and their greetings then your issue is not with a mailbox on the system or you have resolved it.[/i]
To be sure
F983 and log in
MBOX
CHG ( or DEL)
DIR
Press NEXT until you see a mailbox that should not be there and delete it.
General Mailbox 10/100 and System Manager 12/102 are built so check those greetings too.
Once you can assure that all mailboxes in the DIR (directory) are accounted for and their greetings then your issue is not with a mailbox on the system or you have resolved it.[/i]
phoneguy427
Technical User
To check voicemail version, log in with feature 983, enter your login number, then press 9, it will give you a version. Let us know.
- Thread starter
- #18
curlycord
Programmer
You can call it a Callpilot 100 or 150 going forward.
100 has 2 lights on left side and uses two ports on the KSU
150 has 4 lights on the left side and uses 4 ports on the KSU
Or double check the NT number on the front (with door open) in google.
As for the software level you are outed and and issues as known with that version.
3.1 is the latest.
The right tech can upgrade your current software card within and hour for a reasonable fee.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
100 has 2 lights on left side and uses two ports on the KSU
150 has 4 lights on the left side and uses 4 ports on the KSU
Or double check the NT number on the front (with door open) in google.
As for the software level you are outed and and issues as known with that version.
3.1 is the latest.
The right tech can upgrade your current software card within and hour for a reasonable fee.
________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.
=----(((((((((()----=
Toronto Canada
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- #20
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