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MWL won;t go off

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pmcook

IS-IT--Management
Apr 7, 2011
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Essential 5.0. One phone has a permanently lit MWL even though it has no messages waiting and is not covering any other extensions or groups.
 
What style phone? Someone could have sent that phone a display message that is causing the light to stay on.
 
I don't know off hand how to check display messages on a 5410. I usually ran into this issue with 4412/4424 phones. Did you also check to make sure they don't have an extra entry in their source number tab? Maybe they have a hunt group entry in their source number.
 
No source numbers other than their own.
 
Create a shortcode like this and dial it on the phone with the light lit:
SC = *90 ( or what ever you use as a shortcode )
TN = U"; Msgs=0"
Function = Display Msg
 
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