MWI over QSIG not working for non-PDNs on CS1K phones since Unity Connection upgrade.

[Telecorn]

Hi,

We recently upgraded from Unity Connection 7.1.3 to 10.5. Since then MWIs no longer work on Avaya but only for non-PDNs. I've tried setting LMPX on a test phone (I don't know how they worked without it before) but that didn't change anything. If a new message is in the mailbox and the MWI is off, as soon as the non-PDN is moved to key 0 the MWI lights immediately. Our architecture is as follows:

PSTN PRI <---> CS1K <---QSIG PRI---> CUCM 10.5 & CUC 10.5

Days before the upgrade we migrated to new QSIG gateways too, unfortunately the issue wasn't reported until a few days after the CUC upgrade so it is possible that the QSIG gateway work could be the culprit, although if it were I would expect all or nothing from the MWI.

Any ideas?
Thx,
Mike

 

[Telecorn]

Disregard, Cisco overlooked something pretty big when working with me on the issue, it was only a coincidence that so far only non-PDN users have reported the problem, it's affecting a lot more. I have the fix, just a metter of changing all the voice mail boxes that are set up wrong (wrong MWI extension, should be 4 digits, not 10).