MWI on Alternate extension NuPoint

[Joe King]

Hi
I have NuPoint on MiCollab 8.

nametag HG 511899 this is CFA to NuPoint and has the greeting.
hotdesk extension 511898 is alternate extension on MB 511899 and is CFA to NuPoint

MWI of extension 511898 on users phone

main number rings 511899 in night 1 I hear the greeting and leave a msg in MB 511899 but i get no MWI

Any Help please? are there FCOS bits needed for this?

Thanks

 

[Valamagules]

In the mailbox setting for 511899, under Personal Information, make sure the "Extension" field value is set to 511898.
This is where the MWI notification will show.

Once the above is set, make sure the Message Waiting #1 is set to Matai messaging.

If that does not work, you may want to try configuring it as a call flow in Call Director.

Clever men learns what Wise men shares!

 

[Lundah]

No, the MWI will only be lit against the mailbox number, not the extension number populated in the mailbox. Been a quirk of NuPoint for a long time.

 

[Billz66]

cant you just change it to the other way around ?
make 511899 a trusted extension and make the mailbox 511899
then just put a MW indicator on 511898 for mailbox 511899 ?


If I never did anything I'd never done before , I'd never do anything.....

 

[jpruder]

cant you just change it to the other way around ?
make 511899 a trusted extension and make the mailbox 511899
then just put a MW indicator on 511898 for mailbox 511899 ?

Agree

 

[TheMitelGuy]

Did you get this to work? If not, I may have an idea - or two. Just wondering if you got this solved?