MWI on 3904 sets

[amitde]

Hi there,

I've this unusual problem. Follows....

3 extensions MWLamp is constantly on, swapped phone sets, removed mwa key, re-configured extensions, but no good.

Sending across the configs..
====================
x1021 follows...
====================
DN 1021
CPND
CPND_LANG ROMAN
NAME Trudi Collins
XPLN 24
DISPLAY_FMT FIRST,LAST
TYPE MIX
TN 011 0 00 00 MARP DES ON 19 JUN 2002
TN 004 0 00 15 KEY 05 DES 3904 29 MAY 2006
(3904)

REQ: prt
TYPE: tnb
TN 4 15
DATE
PAGE
DES

DES 3904
TN 004 0 00 15
TYPE 3904
CDEN 8D
CUST 0
KBA 1
FDN 1011
TGAR 0
LDN NO
NCOS 7
SGRP 0
RNPG 1
SCI 0
SSU 0011
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBA WTA LPR PUA MTD FNA HTD TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHA FITA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
RCO 0
HUNT 1011
LHK 4
LPK 0
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 18
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 77100 0 72011
AGN
01 NRD
02 MSB
03
04
05 SCR 1021 0
CPND
CPND_LANG ROMAN
NAME Trudi Collins
XPLN 24
DISPLAY_FMT FIRST,LAST
06 EMR
07 SCN 7021 0 MARP
08
09
10
11 SCN 7550 0 MARP
CPND
CPND_LANG ROMAN
NAME Virtual MBOX MSM
XPLN 24
DISPLAY_FMT FIRST,LAST
12
13
14
15
16 MWK 1067 <---- VM #
17 TRN
18 AO6
19 CFW 16 1112
20 RGA
21 PRK
22 RNP
23 SCC 0035
24
25
26
27
28
29
30
31
32 BFS 005 0 00 00
33 SCN 1033 0
34 BFS 005 0 00 02
35 SCN 1101 0
36 SCN 1102 0
37 SCN 1103 0
38 SCN 1104 0
39 SCN 1105 0
40 SCN 1106 0
41 SCN 1107 0
42 SCN 1108 0
43 SCN 1109 0
44 SCN 1110 0
45 BFS 004 0 00 10
46 BFS 004 0 00 11
47 SCN 1113 0
48 SCN 1114 0
49 SCN 1115 0 MARP
50
51
52 XMWK 1067 7550
53 XMWK 1067 1021
DATE 29 MAY 2006

'TN 11 0 is L500 and it is DSBL.
==================
x1036 follows...
==================
DN 1036
DATE
PAGE
DES

DN 1036
CPND
CPND_LANG ROMAN
NAME ACD Agent
XPLN 24
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 005 0 00 08 KEY 01 H MARP DES 3904 26 MAY 2006
(3904)


NACT
REQ: idu 5 8
M3900 TN: 005 0 00 08
TN ID CODE: M3905

NT CODE: NTMN06BA
COLOR CODE: 70
RLS CODE: 12
SER NUM: CB1C0D
REQ: prt
TYPE: tnb

TN 5 8
DATE
PAGE
DES

DES 3904
TN 005 0 00 08
TYPE 3904
CDEN 8D
CUST 0
FDN 1067
TGAR 0
LDN NO
NCOS 7
SGRP 0
RNPG 1
SCI 0
SSU 0011
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBA WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPX RMMD SMWD AAD IMD DOS XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRA DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTA CLBD AUTU
GPUA DPUA DNDA CFXA ARHA FITA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD OUSD OBPD
CPND_LANG ENG
RCO 0
HUNT 1067
LHK 1
LPK 0
PLEV 02
AST 00 01
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 18
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22 24
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 77100 0 71120
SPV
01 SCR 1036 0 MARP
CPND
CPND_LANG ROMAN
NAME ACD Agent
XPLN 24
DISPLAY_FMT FIRST,LAST
02 MSB
03 NRD
04 TRC
05 OBV
06 AMG
07 AAG
08
09 ADL 16
10 ADL 16
11 ADL 16 00408880852
12
13
14
15
16 MWK 1067 <---- VM #
17 TRN
18 AO6
19 CFW 16 00410429474
20 RGA
21 PRK
22 RNP
23 SCC 0037
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 26 MAY 2006
====================
x1113 follows...
====================
DN 1113
DATE
PAGE
DES

DN 1113
TYPE SL1
TN 004 0 00 12 KEY 01 H MARP DES 3905 26 MAY 2006
(3905)
TN 004 0 00 15 KEY 47 DES 3904 29 MAY 2006
(3904)


NACT
REQ: prt
TYPE: tnb
TN 4 12
DATE
PAGE
DES

DES 3905
TN 004 0 00 12
TYPE 3905
CDEN 8D
CUST 0
FDN 1067
TGAR 0
LDN NO
NCOS 6
SGRP 0
RNPG 2
SCI 0
SSU 0011
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBA WTA LPR PUA MTD FNA HTA TDD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRA DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTA CLBD AUTU
GPUA DPUA DNDA CFXD ARHA FITA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD OUSD OBPD
CPND_LANG ENG
RCO 0
HUNT 1067
LHK 2
PLEV 02
AST 00 01
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 18
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22 24
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 77102 0 71113
SPV
01 SCR 1113 0 MARP
02 SCR 1008 0 MARP
03
04 TRC
05 ADL 16
06 ADL 16
07
08 MSB
09 NRD
10 AMG
11 AAG
12
13
14
15
16 MWK 1067 <---VM #
17 TRN
18 AO6
19 CFW 16 1035
20 RGA
21 PRK
22 RNP
23 SCC 0043
24
25
26
27
28
29
30
31
DATE 26 MAY 2006

Thanks,
Amit DE

 

[lretrievers]

Multiple appearance DNs where the DN does not appear on key 0 (like in the ACD set above) can cause problems with Message Waiting Lights. If the DN didn't appear somewhere else, the system would know what light to turn off, but when it isn't on Key 0, it doesn't know which lamp to unlight, and it is possible that it could light one phone and actually send the message to turn the indicator off to the other one depending on where the pointer in the database is at the time the message goes out.

 

[johnpoole]

have you checked mail to see if any of the dn's have a mwi as an ext on another box, if 1113 or 1108 might show up as a mwi on another box, that would do it.. for some reason i do not have trouble with xmwk lamps that are not key 0 anywhere.. several others do but i use them, like yourself for my acd agents.. give ivr x interuptable, so that calls in que can option out to a mb.. the lamp (overhead) lights on all agents phone.. agents with low priotity, (calls over 4 minutes) are task to keep that light off..

john poole
bellsouth business
columbia,sc

 

[lamasu]

I had a similar problem but without the an ACD phone. I was dealing with an Octel voicemail system. Here is the scenario: The manager had her phone with voicemail and so did her assistant. However, the manager requested that whenever she got a voicemail message, the light on her assistants phone should illuminate. With Octel (and I am sure others), there is a field for that, where a message is left on one DN and but another MWK on another phone/DN is illuminated.

Hope it helps.

P.S I think you can run a report to see what ext. illuminated what phone.