MWI Mystery 1

[Virtualman9000]

Hello,

I have inherited an SX-2000 with a T-1 integrated CallXpress voicemail. Pretty standard except for one thing - There is a hunt group (4250) containing two keyline appearances (2219 and 2220). These keylines appear on about 12 different department phones including 4307. If 4250 is not answered, it reroutes to voicemail box 4250 so the caller can leave a message. The mystery is that the message light activates on ext 4307. I watch the process and see the voicemail send an MWI activation request to 4250, then see #624250 (Message Waiting-Activate code and extension) in SMDR, but 4307 lights up. It also works the same to turn the light off. I've checked reroutes, speedcalls, etc.

I am flummoxed. Any help would be appreciated.

 

[SXWizard]

That's the way message waiting works for hunt groups that are key lines only and are forwarded to voicemail. When the voicemail sends the lamp on code with the hung group pilot number the SX2000 will light the MWI of the first phone that is a member of the hunt group.

Depending on what software the SX2000 is running you may be able to use a message waiting indicator button on the phones for mailbox 4250.

 

[Virtualman9000]

Thanks for the reply.

The part I don't get is 4307 is not in hunt group 4250 - only 2219 and 2220 are. 2219 and 2220 are keylines on 4307. Do the rules still apply in this scenario?

 

[SXWizard]

Sorry, I wasn't clear. Yes, that still applies. The SX2000 will light the MWI of the first extension it sees that has a member of the hunt group programmed on it when the form was committed.

 

[kwbMitel]

SXWizard is 100% correct.

Lamps applied to huntgroups will light the first member.

If the first member is a keyline, the lamp will be applied to the first phone that was programmed with the keyline.

Upgrades program phones in numerical order so the most likely phone to get the lamp is the one with the lowest numbered DN.

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What's most important is that you realise ... There is no spoon.

 

[Virtualman9000]

That was it. Funny how that particular feature flew under my radar for so many years.

Thanks for the assists.