MWI Lamps not working

[jabbo99]

The MWI lamp on IP and analog phones is not working on an SX200 ICP. When you call an IP or analog extension, you're able to leave a voice message. I log into form 50 and can see that the mailboxes have new messages. So I know that VM/PBX and the PMS are communicating with each other.

 

[jabbo99]

The MWI used to work.

 

[jabbo99]

Actually, maybe it did not work before...checking my tenanting

 

[jabbo99]

Tenanting looks fine.

 

[jabbo99]

Confirmed the following options in COS for IP, Guest Room and Vmail are enabled:
Option 232 - Message Wtg Setup - Lamp
Option 259 - Message Sending

Confirmed the following options in System Options are enabled
Message Waiting & Message Register Clear Print
Property Management System

 

[kwbMitel]

There's not much that can cause this to fail on an ICP with IP phones

Feature Access Code?

Mailbox type - Extension for Admin, Guest for Guest

Extension field matches extension of phone

What happens if you set a Message from the console?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

When sending a message (*411 extension#) from the console, the MWI lamp on that phone flashes.

All mailbox types are correct.
Yes, the extension field matches the extension of the phone.

 

[jabbo99]

My voice mail hunt group type was set to RING. I changed it to STN/SET. MWI lamps are now working!

Thanks for your feedback kwbMitel.

 

[kwbMitel]

Although using the console to set the Message by dialing the feature code works, that is not what I meant

You might need to enable COS option 321 (320?) in the COS of the Console for Transparent Multi-Console Operation

Then from the console you can use the Funtion Keys / Att Funtion / Stations / Enter Station / Message Option

Having the COS option enabled allows you to control the Message Lamp On/Off regardless of what device sets it.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

That is good to know, kwbMitel. I will make those changes to my system for future troubleshooting.

Thanks!