First, I've been reading these forums for months pruning helpful information from posts. Thanks to all the regulars who post here.
We've just built our first ACD queue, which includes 9 agents; we'd never used them before, so it has been a learning process (hence the aforementioned kudos). Since deploying it, our M3904 users who are part of the ACD no longer have their MWI lamps lighting when they receive voicemail on their personal DN. This is a release 5.5 switch.
The M3904s have KEY 0 as the ACD, obviously, and then KEY 1 as SCR their personal DN. Their personal DN is MARPed to their TN. Their phones include classes MWA and LMPX. And in CallPilot (4.04), their personal DN is in the MWI field and enabled.
One additional piece of data is that their personal DNs are all SCN on KEYs 4 through 11 on each other's phone, simply so that they are able to see if other users are on their personal lines.
After a bit of research, some posts I've read seem to suggest that having the DNs on more than one handset (e.g. everybody having everybody else's DNs are SCNs on KEYs 4 through 11) will cause the MWI lamp not to function properly. However, other posts seem to suggest that CLS LMPX allows this to function properly.
I'm not strictly opposed to giving them an XMWK instead of their MWI lamp, but ideally, I'd like to get the MWI lamp going. Can it be done, given the setup, and if so, what am I doing wrong that's causing it not to light?
Thanks in advance!
We've just built our first ACD queue, which includes 9 agents; we'd never used them before, so it has been a learning process (hence the aforementioned kudos). Since deploying it, our M3904 users who are part of the ACD no longer have their MWI lamps lighting when they receive voicemail on their personal DN. This is a release 5.5 switch.
The M3904s have KEY 0 as the ACD, obviously, and then KEY 1 as SCR their personal DN. Their personal DN is MARPed to their TN. Their phones include classes MWA and LMPX. And in CallPilot (4.04), their personal DN is in the MWI field and enabled.
One additional piece of data is that their personal DNs are all SCN on KEYs 4 through 11 on each other's phone, simply so that they are able to see if other users are on their personal lines.
After a bit of research, some posts I've read seem to suggest that having the DNs on more than one handset (e.g. everybody having everybody else's DNs are SCNs on KEYs 4 through 11) will cause the MWI lamp not to function properly. However, other posts seem to suggest that CLS LMPX allows this to function properly.
I'm not strictly opposed to giving them an XMWK instead of their MWI lamp, but ideally, I'd like to get the MWI lamp going. Can it be done, given the setup, and if so, what am I doing wrong that's causing it not to light?
Thanks in advance!